Ford Fusion Manuals

Ford Fusion: Information and Entertainment System - General Information - Vehicles With: SYNC 3 / Information and Entertainment System. Diagnosis and Testing

DTC Charts

ACM DTC Chart

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

  DTC Description Action
B150C:01 Automobile Audio Bus (A2B) Node 1: General Electrical Failure   GO to Pinpoint Test C
B150C:11 Automobile Audio Bus (A2B) Node 1: Circuit Short To Ground   GO to Pinpoint Test C
B150C:12 Automobile Audio Bus (A2B) Node 1: Circuit Short To Battery   GO to Pinpoint Test C
B150C:13 Automobile Audio Bus (A2B) Node 1: Circuit Open   GO to Pinpoint Test C
B150C:55 Automobile Audio Bus (A2B) Node 1: Not Configured   GO to Pinpoint Test C
B150C:87 Automobile Audio Bus (A2B) Node 1: Missing Message   GO to Pinpoint Test C
B150C:8F Automobile Audio Bus (A2B) Node 1: Erratic   GO to Pinpoint Test C
B150C:95 Automobile Audio Bus (A2B) Node 1: Incorrect Assembly   GO to Pinpoint Test C
B1511:01 Automobile Audio Bus (A2B) Master Node: General Electrical Failure   GO to Pinpoint Test C
B1511:11 Automobile Audio Bus (A2B) Master Node: Circuit Short To Ground   GO to Pinpoint Test C
B1511:12 Automobile Audio Bus (A2B) Master Node: Circuit Short To Battery   GO to Pinpoint Test C
B1511:13 Automobile Audio Bus (A2B) Master Node: Circuit Open   GO to Pinpoint Test C
B1511:95 Automobile Audio Bus (A2B) Master Node: Incorrect Assembly   GO to Pinpoint Test C
B1A01:01 Speaker #1: General Electrical Failure
  • For the 12 speaker system, GO to Pinpoint Test H
  • For all other speaker systems, GO to Pinpoint Test F
B1A01:11 Speaker #1: Circuit Short To Ground
  • For the 12 speaker system, GO to Pinpoint Test H
  • For all other speaker systems, GO to Pinpoint Test F
B1A01:12 Speaker #1: Circuit Short To Battery
  • For the 12 speaker system, GO to Pinpoint Test H
  • For all other speaker systems, GO to Pinpoint Test F
B1A01:13 Speaker #1: Circuit Open
  • For the 12 speaker system, GO to Pinpoint Test H
  • For all other speaker systems, GO to Pinpoint Test F
B1A02:01 Speaker #2: General Electrical Failure
  • For the 12 speaker system, GO to Pinpoint Test H
  • For all other speaker systems, GO to Pinpoint Test F
B1A02:11 Speaker #2: Circuit Short To Ground
  • For the 12 speaker system, GO to Pinpoint Test H
  • For all other speaker systems, GO to Pinpoint Test F
B1A02:12 Speaker #2: Circuit Short To Battery
  • For the 12 speaker system, GO to Pinpoint Test H
  • For all other speaker systems, GO to Pinpoint Test F
B1A02:13 Speaker #2: Circuit Open
  • For the 12 speaker system, GO to Pinpoint Test H
  • For all other speaker systems, GO to Pinpoint Test F
B1A03:01 Speaker #3: General Electrical Failure
  • For the 12 speaker system, GO to Pinpoint Test H
  • For all other speaker systems, GO to Pinpoint Test F
B1A03:11 Speaker #3: Circuit Short To Ground
  • For the 12 speaker system, GO to Pinpoint Test H
  • For all other speaker systems, GO to Pinpoint Test F
B1A03:12 Speaker #3: Circuit Short To Battery
  • For the 12 speaker system, GO to Pinpoint Test H
  • For all other speaker systems, GO to Pinpoint Test F
B1A03:13 Speaker #3: Circuit Open
  • For the 12 speaker system, GO to Pinpoint Test H
  • For all other speaker systems, GO to Pinpoint Test F
B1A04:01 Speaker #4: General Electrical Failure
  • For the 12 speaker system, GO to Pinpoint Test H
  • For all other speaker systems, GO to Pinpoint Test F
B1A04:11 Speaker #4: Circuit Short To Ground
  • For the 12 speaker system, GO to Pinpoint Test H
  • For all other speaker systems, GO to Pinpoint Test F
B1A04:12 Speaker #4: Circuit Short To Battery
  • For the 12 speaker system, GO to Pinpoint Test H
  • For all other speaker systems, GO to Pinpoint Test F
B1A04:13 Speaker #4: Circuit Open
  • For the 12 speaker system, GO to Pinpoint Test H
  • For all other speaker systems, GO to Pinpoint Test F
B1A05:02 Speaker #5: General Signal Failure   GO to Pinpoint Test G
B1A06:01 Speaker #6: General Electrical Failure   GO to Pinpoint Test F
B1A06:02 Speaker #6: General Signal Failure   GO to Pinpoint Test F
B1A06:11 Speaker #6: Circuit Short To Ground   GO to Pinpoint Test F
B1A06:12 Speaker #6: Circuit Short To Battery   GO to Pinpoint Test F
B1A06:13 Speaker #6: Circuit Open   GO to Pinpoint Test F
B1A89:11 Satellite Antenna: Circuit Short To Ground   GO to Pinpoint Test B
B1A89:13 Satellite Antenna: Circuit Open   GO to Pinpoint Test B
B1D55:11 Antenna #2: Circuit Short To Ground   GO to Pinpoint Test A
B1D55:15 Antenna #2: Circuit Short To Battery or Open   GO to Pinpoint Test A
U0100:00 Lost Communication With ECM/PCM "A": No Sub Type Information   GO to Pinpoint Test Y
U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test AA
U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information   GO to Pinpoint Test AC
U0237:00 Lost Communication With Digital Audio Control Module "C": No Sub Type Information   GO to Pinpoint Test AJ
U0238:00 Lost Communication With Digital Audio Control Module "D": No Sub Type Information   GO to Pinpoint Test AK
U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information   GO to Pinpoint Test AL
U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information   GO to Pinpoint Test AM
U201A:51 Control Module Main Calibration Data: Not Programmed   GO to Pinpoint Test AS
U2100:00 Initial Configuration Not Complete: No Sub Type Information   GO to Pinpoint Test AS
U2101:00 Control Module Configuration Incompatible: No Sub Type Information   GO to Pinpoint Test AS
U3000:41 Control Module: General Checksum Failure   GO to Pinpoint Test AT
U3000:42 Control Module: General Memory Failure   GO to Pinpoint Test AT
U3000:96 Control Module: Component Internal Failure   GO to Pinpoint Test AT
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AN
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AO

APIM DTC Chart

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

  DTC Description Action
B108E:01 Display: General Electrical Failure
  • For vehicles equipped with a non-touchscreen display, GO to Pinpoint Test L
  • For vehicles equipped with a touchscreen display, GO to Pinpoint Test M
B108E:02 Display: General Signal Failure
  • For vehicles equipped with a non-touchscreen display, GO to Pinpoint Test L
  • For vehicles equipped with a touchscreen display, GO to Pinpoint Test M
B108E:4A Display: Incorrect Component Installed
  • For vehicles equipped with a non-touchscreen display, GO to Pinpoint Test L
  • For vehicles equipped with a touchscreen display, GO to Pinpoint Test M
B108E:4B Display: Over Temperature
  • For vehicles equipped with a non-touchscreen display, GO to Pinpoint Test L
  • For vehicles equipped with a touchscreen display, GO to Pinpoint Test M
B108E:87 Display: Missing Message
  • For vehicles equipped with a non-touchscreen display, GO to Pinpoint Test L
  • For vehicles equipped with a touchscreen display, GO to Pinpoint Test M
B119F:01 GPS Antenna: General Electrical Failure   GO to Pinpoint Test S
B119F:13 GPS Antenna: Circuit Open   GO to Pinpoint Test S
B1252:11 USB Port: Circuit Short To Ground   GO to Pinpoint Test P
B1252:13 USB Port: Circuit Open   GO to Pinpoint Test P
B14FD:11 External Media Control Connectivity: Circuit Short To Ground   GO to Pinpoint Test P
B1D79:11 Microphone Input: Circuit Short To Ground   GO to Pinpoint Test O
B1D79:12 Microphone Input: Circuit Short To Battery   GO to Pinpoint Test O
B1D79:13 Microphone Input: Circuit Open   GO to Pinpoint Test O
C1001:01 Vision System Camera: General Electrical Failure  
REFER to: Parking Aid (413-13A Parking Aid, Diagnosis and Testing).
U0121:00 Lost Communication With Anti-Lock Brake System (ABS) Control Module: No Sub Type Information   GO to Pinpoint Test Z
U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test AA
U0151:00 Lost Communication With Restraints Control Module: No Sub Type Information   GO to Pinpoint Test AB
U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information   GO to Pinpoint Test AC
U0159:00 Lost Communication With Parking Assist Control Module "A": No Sub Type Information   GO to Pinpoint Test AD
U0162:00 Lost Communication With Navigation Display Module: No Sub Type Information
  • For vehicles equipped with a non-touchscreen display, GO to Pinpoint Test L
  • For vehicles equipped with a touchscreen display, GO to Pinpoint Test M
U0184:00 Lost Communication With Radio: No Sub Type Information   GO to Pinpoint Test AE
U0198:00 Lost Communication With Telematic Control Module: No Sub Type Information   GO to Pinpoint Test AF
U0208:00 Lost Communication With "Seat Control Module A": No Sub Type Information   GO to Pinpoint Test AG
U0232:00 Lost Communication With Side Obstacle Detection Control Module - Left: No Sub Type Information   GO to Pinpoint Test AH
U0233:00 Lost Communication With Side Obstacle Detection Control Module - Right: No Sub Type Information   GO to Pinpoint Test AI
U0238:00 Lost Communication With Digital Audio Control Module "D": No Sub Type Information   GO to Pinpoint Test AK
U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information   GO to Pinpoint Test AM
U0415:00 Invalid Data Received From Anti-Lock Brake System (ABS) Control Module: No Sub Type Information   GO to Pinpoint Test AR
U0422:00 Invalid Data Received From Body Control Module: No Sub Type Information   GO to Pinpoint Test AR
U0423:00 Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information   GO to Pinpoint Test AR
U0452:00 Invalid Data Received From Restraints Control Module: No Sub Type Information   GO to Pinpoint Test AR
U1A00:87 Private Communication Network: Missing Message   GO to Pinpoint Test B
U2017:45 Control Module Software #2: Program Memory Failure   GO to Pinpoint Test AS
U2017:51 Control Module Software #2: Not Programmed   GO to Pinpoint Test AS
U2017:52 Control Module Software #2: Not Activated   GO to Pinpoint Test AS
U2017:54 Control Module Software #2: Missing Calibration   GO to Pinpoint Test AS
U2100:00 Initial Configuration Not Complete: No Sub Type Information   GO to Pinpoint Test AS
U2101:00 Control Module Configuration Incompatible: No Sub Type Information   GO to Pinpoint Test AS
U3000:04 Control Module: System Internal Failure   GO to Pinpoint Test AT
U3000:09 Control Module: Component Failure   GO to Pinpoint Test AT
U3000:41 Control Module: General Checksum Failure   GO to Pinpoint Test AT
U3000:88 Control Module: Bus off   GO to Pinpoint Test AQ
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AN
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AO

DACMC DTC Chart

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

  DTC Description Action
B116A:01 Handset Microphone: General Electrical Failure   GO to Pinpoint Test X
B117A:01 Backup Microphone: General Electrical Failure   GO to Pinpoint Test X
B13F5:01 Microphone 3: General Electrical Failure   GO to Pinpoint Test X
U0100:00 Lost Communication With ECM/PCM "A": No Sub Type Information   GO to Pinpoint Test Y
U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test AA
U2024:00 Control Module Cal-Config Data: No Sub Type Information   GO to Pinpoint Test AS
U2100:00 Initial Configuration Not Complete: No Sub Type Information   GO to Pinpoint Test AS
U2101:00 Control Module Configuration Incompatible: No Sub Type Information   GO to Pinpoint Test AS
U3000:41 Control Module: General Checksum Failure   GO to Pinpoint Test AT
U3000:42 Control Module: General Memory Failure   GO to Pinpoint Test AT
U3000:92 Control Module: Performance or Incorrect Operation   GO to Pinpoint Test AT
U3000:94 Control Module: Unexpected Operation   GO to Pinpoint Test AT
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AN
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AO

DSP DTC Chart

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

  DTC Description Action
B13FB:11 Audio Enable Line: Circuit Short To Ground   GO to Pinpoint Test C
B1A02:01 Speaker #2: General Electrical Failure   GO to Pinpoint Test I
B1A02:11 Speaker #2: Circuit Short To Ground   GO to Pinpoint Test I
B1A02:12 Speaker #2: Circuit Short To Battery   GO to Pinpoint Test I
B1A02:13 Speaker #2: Circuit Open   GO to Pinpoint Test I
B1A04:01 Speaker #4: General Electrical Failure   GO to Pinpoint Test I
B1A04:11 Speaker #4: Circuit Short To Ground   GO to Pinpoint Test I
B1A04:12 Speaker #4: Circuit Short To Battery   GO to Pinpoint Test I
B1A04:13 Speaker #4: Circuit Open   GO to Pinpoint Test I
B1A06:01 Speaker #6: General Electrical Failure   GO to Pinpoint Test I
B1A06:11 Speaker #6: Circuit Short To Ground   GO to Pinpoint Test I
B1A06:12 Speaker #6: Circuit Short To Battery   GO to Pinpoint Test I
B1A06:13 Speaker #6: Circuit Open   GO to Pinpoint Test I
B1A08:01 Speaker #8: General Electrical Failure   GO to Pinpoint Test I
B1A08:11 Speaker #8: Circuit Short To Ground   GO to Pinpoint Test I
B1A08:12 Speaker #8: Circuit Short To Battery   GO to Pinpoint Test I
B1A08:13 Speaker #8: Circuit Open   GO to Pinpoint Test I
B1A09:01 Speaker #9: General Electrical Failure   GO to Pinpoint Test I
B1A09:11 Speaker #9: Circuit Short To Ground   GO to Pinpoint Test I
B1A09:12 Speaker #9: Circuit Short To Battery   GO to Pinpoint Test I
B1A09:13 Speaker #9: Circuit Open   GO to Pinpoint Test I
B1A10:01 Speaker #10: General Electrical Failure   GO to Pinpoint Test I
B1A10:11 Speaker #10: Circuit Short To Ground   GO to Pinpoint Test I
B1A10:12 Speaker #10: Circuit Short To Battery   GO to Pinpoint Test I
B1A10:13 Speaker #10: Circuit Open   GO to Pinpoint Test I
U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test AA
U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information   GO to Pinpoint Test AC
U0184:00 Lost Communication With Radio: No Sub Type Information   GO to Pinpoint Test AE
U0237:00 Lost Communication With Digital Audio Control Module "D": No Sub Type Information   GO to Pinpoint Test AJ
U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information   GO to Pinpoint Test AL
U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information   GO to Pinpoint Test AM
U0423:00 Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information   GO to Pinpoint Test AR
U2014:01 Control Module Hardware: General Electrical Failure   GO to Pinpoint Test AS
U2016:57 Control Module Main Software: Invalid / Incompatible Software Component   GO to Pinpoint Test AS
U201A:51 Control Module Main Calibration Data: Not Programmed   GO to Pinpoint Test AS
U201A:56 Control Module Main Calibration Data: Invalid / Incompatible Configuration   GO to Pinpoint Test AS
U2100:00 Initial Configuration Not Complete: No Sub Type Information   GO to Pinpoint Test AS
U2101:00 Control Module Configuration Incompatible: No Sub Type Information   GO to Pinpoint Test AS
U3000:41 Control Module: General Checksum Failure   GO to Pinpoint Test AT
U3000:42 Control Module: General Memory Failure   GO to Pinpoint Test AT
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AN
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AO

FCIM DTC Chart

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

  DTC Description Action
B102E:11 Air Quality Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B102E:15 Air Quality Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B102E:92 Air Quality Sensor: Performance or Incorrect Operation  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1034:11 Left Front Seat Heater Element: Circuit Short To Ground  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1034:12 Left Front Seat Heater Element: Circuit Short To Battery  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1034:13 Left Front Seat Heater Element: Circuit Open  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1036:11 Right Front Seat Heater Element: Circuit Short To Ground  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1036:12 Right Front Seat Heater Element: Circuit Short To Battery  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1036:13 Right Front Seat Heater Element: Circuit Open  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1038:11 Left Front Seat Heater Sensor: Circuit Short To Ground  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B1038:15 Left Front Seat Heater Sensor: Circuit Short To Battery or Open  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B103A:11 Right Front Seat Heater Sensor: Circuit Short To Ground  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B103A:15 Right Front Seat Heater Sensor: Circuit Short To Battery or Open  
REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing).
B105A:12 Cabin Temperature Sensor Fan: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B105A:14 Cabin Temperature Sensor Fan: Circuit Short To Ground or Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1081:07 Left Temperature Damper Motor: Mechanical Failure  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1081:11 Left Temperature Damper Motor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1081:12 Left Temperature Damper Motor: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1081:13 Left Temperature Damper Motor: Circuit Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1082:07 Right Temperature Damper Motor: Mechanical Failure  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1082:11 Right Temperature Damper Motor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1082:12 Right Temperature Damper Motor: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1082:13 Right Temperature Damper Motor: Circuit Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1083:07 Recirculation Damper Motor: Mechanical Failure  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1083:11 Recirculation Damper Motor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1083:12 Recirculation Damper Motor: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1083:13 Recirculation Damper Motor: Circuit Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1086:07 Air Distribution Damper Motor: Mechanical Failure  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1086:11 Air Distribution Damper Motor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1086:12 Air Distribution Damper Motor: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1086:13 Air Distribution Damper Motor: Circuit Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10AF:11 Blower Fan Relay: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10AF:12 Blower Fan Relay: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10AF:13 Blower Fan Relay: Circuit Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B3:11 Right Panel Air Discharge Temperature: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B3:15 Right Panel Air Discharge Temperature: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B4:11 Right Floor Air Discharge Temperature: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B4:15 Right Floor Air Discharge Temperature: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B5:11 Left Panel Air Discharge Temperature: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B5:15 Left Panel Air Discharge Temperature: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B6:11 Left Floor Air Discharge Temperature: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B6:15 Left Floor Air Discharge Temperature: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B8:63 Push Buttons: Circuit / Component Protection Time-Out   GO to Pinpoint Test AT
B10B9:12 Blower Control: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B10B9:14 Blower Control: Circuit Short To Ground or Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E5:11 Left HVAC Damper Position Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E5:15 Left HVAC Damper Position Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E6:11 Right HVAC Damper Position Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E6:15 Right HVAC Damper Position Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E7:11 Air Distribution Damper Position Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11E7:15 Air Distribution Damper Position Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11F0:11 Air Intake Damper Position Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B11F0:15 Air Intake Damper Position Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B12CA:11 Start/Stop "Eco-Start" Status Indicator: Circuit Short To Ground REFER to Diagnosis and Testing in the appropriate 303-06 section.
B12CA:15 Start/Stop "Eco-Start" Status Indicator: Circuit Short To Battery or Open REFER to Diagnosis and Testing in the appropriate 303-06 section.
B1474:11 Heater Relay 1: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1474:12 Heater Relay 1: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1474:13 Heater Relay 1: Circuit Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147A:11 Heater Relay 2: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147A:12 Heater Relay 2: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147A:13 Heater Relay 2: Circuit Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147B:11 Heater Relay 3: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147B:12 Heater Relay 3: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B147B:13 Heater Relay 3: Circuit Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A61:11 Cabin Temperature Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A61:15 Cabin Temperature Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A63:11 Right Solar Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A63:15 Right Solar Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A64:11 Left Solar Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A64:15 Left Solar Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A69:11 Humidity Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1A69:15 Humidity Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1B71:11 Evaporator Temperature Sensor: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1B71:15 Evaporator Temperature Sensor: Circuit Short To Battery or Open  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
B1C83:12 Rear Defog Relay: Circuit Short To Battery  
REFER to: Glass, Frames and Mechanisms (501-11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B1C83:14 Rear Defog Relay: Circuit Short To Ground or Open  
REFER to: Glass, Frames and Mechanisms (501-11 Glass, Frames and Mechanisms, Diagnosis and Testing).
C1B14:11 Sensor Supply Voltage A: Circuit Short To Ground  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
C1B14:12 Sensor Supply Voltage A: Circuit Short To Battery  
REFER to: Climate Control System - Vehicles With: Electronic Manual Temperature Control (EMTC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
REFER to: Climate Control System - Vehicles With: Dual Automatic Temperature Control (DATC) (412-00 Climate Control System - General Information, Diagnosis and Testing).
U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test AA
U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information   GO to Pinpoint Test AC
U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information   GO to Pinpoint Test AL
U0401:00 Invalid Data Received from ECM/PCM A: No Sub Type Information   GO to Pinpoint Test AR
U0401:68 Invalid Data Received from ECM/PCM A: Event Information   GO to Pinpoint Test AR
U0401:81 Invalid Data Received from ECM/PCM A: Invalid Serial Data Received   GO to Pinpoint Test AR
U0401:82 Invalid Data Received from ECM/PCM A: Alive / Sequence Counter Incorrect / Not Updated   GO to Pinpoint Test AR
U0422:68 Invalid Data Received From Body Control Module: Event Information   GO to Pinpoint Test AR
U0422:81 Invalid Data Received From Body Control Module: Invalid Serial Data Received   GO to Pinpoint Test AR
U1000:00 Solid State Driver Protection Active - Driver Disabled: No Sub Type Information   GO to Pinpoint Test AP
U2024:51 Control Module Cal-Config Data: Not Programmed   GO to Pinpoint Test AS
U2100:00 Initial Configuration Not Complete: No Sub Type Information   GO to Pinpoint Test AS
U3000:41 Control Module: General Checksum Failure   GO to Pinpoint Test AT
U3000:49 Control Module: Internal Electronic Failure   GO to Pinpoint Test AT
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AN
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AO

SCCM DTC Chart

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

  DTC Description Action
B137F:09 Steering Wheel Left Switch Pack: Component Failure   GO to Pinpoint Test K
B137F:11 Steering Wheel Left Switch Pack: Circuit Short To Ground   GO to Pinpoint Test K
B137F:17 Steering Wheel Left Switch Pack: Circuit Voltage Above Threshold   GO to Pinpoint Test K
B1380:09 Steering Wheel Right Switch Pack: Component Failure   GO to Pinpoint Test K
B1380:11 Steering Wheel Right Switch Pack: Circuit Short To Ground   GO to Pinpoint Test K
B1380:17 Steering Wheel Right Switch Pack: Circuit Voltage Above Threshold   GO to Pinpoint Test K
All other Diagnostic Trouble Codes (DTCs)  
REFER to: Steering Wheel and Column Electrical Components (211-05 Steering Wheel and Column Electrical Components, Diagnosis and Testing).

TCU DTC Chart

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

  DTC Description Action
B116C:04 External SIM Cable/SIM Card: System Internal Failure   GO to Pinpoint Test AT
B1246:11 GSM (Group System for Mobile) Antenna: Circuit Short To Ground   GO to Pinpoint Test T
B1246:13 GSM (Group System for Mobile) Antenna: Circuit Open   GO to Pinpoint Test T
B156D:55 TCU Customer Connectivity Settings Synchronization With HMI: Not Configured   GO to Pinpoint Test AS
B156D:89 TCU Customer Connectivity Settings Synchronization With HMI: ISO/SAE Reserved   GO to Pinpoint Test AS
B1D55:11 Antenna #2: Circuit Short To Ground   GO to Pinpoint Test U
B1D55:13 Antenna #2: Circuit Open   GO to Pinpoint Test U
U0100:00 Lost Communication With ECM/PCM "A": No Sub Type Information   GO to Pinpoint Test Y
U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test AA
U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information   GO to Pinpoint Test AL
U0422:00 Invalid Data Received From Body Control Module: No Sub Type Information   GO to Pinpoint Test AR
U0554:00 Invalid Data Received From Accessory Protocol Interface Module: No Sub Type Information   GO to Pinpoint Test AR
U2024:00 Control Module Cal-Config Data: No Sub Type Information   GO to Pinpoint Test AS
U2100:00 Initial Configuration Not Complete: No Sub Type Information   GO to Pinpoint Test AS
U2101:00 Control Module Configuration Incompatible: No Sub Type Information   GO to Pinpoint Test AS
U3000:04 Control Module: System Internal Failure   GO to Pinpoint Test AU
U3000:09 Control Module: Component Failure   GO to Pinpoint Test AU
U3000:41 Control Module: General Checksum Failure   GO to Pinpoint Test AT
U3000:42 Control Module: General Memory Failure   GO to Pinpoint Test AT
U3000:52 Control Module: Not Activated   GO to Pinpoint Test AU
U3000:56 Control Module: Invalid/Incompatible Configuration   GO to Pinpoint Test AT
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AN
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AO

Symptom Charts

Symptom Chart: Radio

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Condition Actions
A module does not respond to the diagnostic scan tool  
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
The AM radio is inoperative   GO to Pinpoint Test A
The FM radio is inoperative   GO to Pinpoint Test A
Poor AM reception   GO to Pinpoint Test A
Poor FM reception   GO to Pinpoint Test A
Continuous seek or scan in AM/ FM mode   GO to Pinpoint Test A
Poor satellite radio reception   GO to Pinpoint Test B
Poor sound quality or no sound while in satellite radio mode - all other functions operate correctly   GO to Pinpoint Test B
The satellite radio is inoperative or does not operate correctly   GO to Pinpoint Test B
Unable to change the audio source   GO to Pinpoint Test C
Audio System Off displays at regular intervals   GO to Pinpoint Test C
The speed compensated volume is inoperative   GO to Pinpoint Test E
The audio system does not operate correctly from the FCIM   GO to Pinpoint Test J
One or more audio steering wheel control button is inoperative   GO to Pinpoint Test K

Symptom Chart: Speakers and Sound Quality - 4 or 5 Speaker System - Police

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Condition Actions
No sound from all speakers   GO to Pinpoint Test C
The left speakers are inoperative when using Bluetooth and USB hub SYNC features   GO to Pinpoint Test N
The right speakers are inoperative when using Bluetooth and USB hub SYNC features   GO to Pinpoint Test N
Poor sound quality or distorted sound from one or more speakers (not all speakers)   GO to Pinpoint Test D
The left front door tweeter speaker is inoperative   GO to Pinpoint Test F
The right front door tweeter speaker is inoperative   GO to Pinpoint Test F
The left front door woofer speaker is inoperative   GO to Pinpoint Test F
The right front door woofer speaker is inoperative   GO to Pinpoint Test F
The left rear parcel shelf speaker is inoperative   GO to Pinpoint Test F
The right rear parcel shelf speaker is inoperative   GO to Pinpoint Test F

Symptom Chart: Speakers and Sound Quality - 4 Speaker System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Condition Actions
No sound from all speakers   GO to Pinpoint Test C
The left speakers are inoperative when using Bluetooth and USB hub SYNC features   GO to Pinpoint Test N
The right speakers are inoperative when using Bluetooth and USB hub SYNC features   GO to Pinpoint Test N
Poor sound quality or distorted sound from one or more speakers (not all speakers)   GO to Pinpoint Test D
The left front door speaker is inoperative   GO to Pinpoint Test F
The right front door speaker is inoperative   GO to Pinpoint Test F
The left rear door speaker is inoperative   GO to Pinpoint Test F
The right rear door speaker is inoperative   GO to Pinpoint Test F

Symptom Chart: Speakers and Sound Quality - 6, 9 or 11 Speaker System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Condition Actions
No sound from all speakers   GO to Pinpoint Test C
The left speakers are inoperative when using Bluetooth and USB hub SYNC features   GO to Pinpoint Test N
The right speakers are inoperative when using Bluetooth and USB hub SYNC features   GO to Pinpoint Test N
Poor sound quality or distorted sound from one or more speakers (not all speakers)   GO to Pinpoint Test D
The instrument panel center speaker is inoperative   GO to Pinpoint Test F
The left front door tweeter speaker is inoperative   GO to Pinpoint Test F
The right front door tweeter speaker is inoperative   GO to Pinpoint Test F
The left front door woofer speaker is inoperative   GO to Pinpoint Test F
The right front door woofer speaker is inoperative   GO to Pinpoint Test F
The left rear door tweeter speaker is inoperative   GO to Pinpoint Test F
The right rear door tweeter speaker is inoperative   GO to Pinpoint Test F
The left rear door woofer speaker is inoperative   GO to Pinpoint Test F
The right rear door woofer speaker is inoperative   GO to Pinpoint Test F
The left subwoofer speaker is inoperative   GO to Pinpoint Test G
The left subwoofer speaker is inoperative   GO to Pinpoint Test G

Symptom Chart: Speakers and Sound Quality - 12 Speaker System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Condition Actions
No sound from all speakers   GO to Pinpoint Test C
The left speakers are inoperative when using Bluetooth and USB hub SYNC features   GO to Pinpoint Test N
The right speakers are inoperative when using Bluetooth and USB hub SYNC features   GO to Pinpoint Test N
Poor sound quality or distorted sound from one or more speakers (not all speakers)   GO to Pinpoint Test D
The instrument panel center speaker is inoperative   GO to Pinpoint Test H
The left front door tweeter speaker is inoperative   GO to Pinpoint Test H
The right front door tweeter speaker is inoperative   GO to Pinpoint Test H
The left front door woofer speaker is inoperative   GO to Pinpoint Test I
The right front door woofer speaker is inoperative   GO to Pinpoint Test I
The left rear door tweeter speaker is inoperative   GO to Pinpoint Test I
The right rear door tweeter speaker is inoperative   GO to Pinpoint Test I
The left rear door woofer speaker is inoperative   GO to Pinpoint Test I
The right rear door woofer speaker is inoperative   GO to Pinpoint Test I
The parcel shelf center speaker is inoperative   GO to Pinpoint Test H
The left subwoofer speaker is inoperative   GO to Pinpoint Test I
The left subwoofer speaker is inoperative   GO to Pinpoint Test I

Symptom Chart: Display Unit - Non-Touchscreen

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Condition Actions
The display unit is blank or black   GO to Pinpoint Test L
The image on the display unit is incorrect, the image color is incorrect, or the image is distorted, flickering, or unclear   GO to Pinpoint Test L
The image on the display unit is locked or frozen   GO to Pinpoint Test L

Symptom Chart: Display Unit - Touchscreen

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Condition Actions
The display unit is blank or black   GO to Pinpoint Test M
The display unit is not responsive to touch   GO to Pinpoint Test M
The display unit is slow to respond to touch   GO to Pinpoint Test M
The image on the display unit is incorrect, the image color is incorrect, or the image is distorted, flickering, or unclear   GO to Pinpoint Test M
The image on the display unit is locked or frozen   GO to Pinpoint Test M

Symptom Chart: SYNC Features/Media/Phone

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Condition Actions
The SYNC system does not operate correctly from the FCIM   GO to Pinpoint Test J
One or more steering wheel SYNC control button is inoperative   GO to Pinpoint Test K
The left speakers are inoperative when using Bluetooth and media hub SYNC features   GO to Pinpoint Test N
The right speakers are inoperative when using Bluetooth and media hub SYNC features   GO to Pinpoint Test N
The SYNC system audible prompts are inoperative or do not operate correctly   GO to Pinpoint Test N
During a phone call, no incoming audio is heard in the vehicle   GO to Pinpoint Test N
Poor sound quality, distorted, or no sound while in SYNC mode   GO to Pinpoint Test N
Voice commands are inoperative or outgoing audio is not transmitted during a phone call   GO to Pinpoint Test O
Unable to pair Bluetooth device or a Bluetooth functionality is inoperative   GO to Pinpoint Test Q
A USB device is not recognized by the SYNC system or audio files on a USB device are not found using the SYNC system from one or both USB ports   GO to Pinpoint Test P
The 911 Assist or Emergency Assistance Not Operational message displays   GO to Pinpoint Test R
SYNC AppLink is inoperative or does not operate correctly   GO to Pinpoint Test V
SYNC Connect is inoperative or does not operate correctly   GO to Pinpoint Test T
Android Auto™ or Apple CarPlay™ is inoperative   GO to Pinpoint Test W
The vehicle Wi-Fi hotspot feature is inoperative, experiencing poor data speed or cannot stream any data   GO to Pinpoint Test U

Symptom Chart: Navigation/Compass

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Condition Actions
The compass is inoperative or does not operate correctly   GO to Pinpoint Test S
Navigation is inoperative or does not operate correctly   GO to Pinpoint Test S
SIRIUS Travel Link™ or traffic announcement is inoperative   GO to Pinpoint Test B

Pinpoint Tests


Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST A : POOR AM (AMPLITUDE MODULATION) - FM (FREQUENCY MODULATION) RECEPTION

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Component Location (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).
REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

Audio Unit Coaxial Cable Connections

Ford Fusion. Information and Entertainment System. Diagnosis and Testing
Item Part Number Description
1 AM/FM1 antenna connection
2 FM2 antenna connection
3 Satellite radio connection

Possible Sources

  • Wiring, terminals, or connectors
  • Ignition system
  • Generator
  • Antenna cable
  • FM2 antenna amplifier
  • Roof mounted antenna
  • ACM

Visual Inspection and Pre-checks

  • Inspect the on-glass antenna grid for damage.
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Kit Tool 420-525 (Rotunda part number NUD420-525) or equivalent tool.
NOTE: The AM/ FM1 antenna cable is also known as the audio unit antenna cable.
A1 CHECK THE VEHICLE FOR THE WI-FI (CELLPHONE INTERFACE) OPTION
  • Check the vehicle build information for the vehicle Wi-Fi (cellphone interface) option (IEPAM).

Is the vehicle equipped with the vehicle Wi-Fi (cellphone interface) option (IEPAM)?
Yes GO to A2
No For non-hybrid vehicles, GO to A4
For hybrid vehicles, GO to A7

A2 CHECK THE AUDIO SYSTEM RECEPTION WITH THE REAR WINDOW DEFROST ACTIVATED AND DEACTIVATED
  • Ignition OFF.
  • Operate the audio system in AM/ FM mode.
  • NOTE: Non-hybrid vehicles require the engine is running for the rear window defrost to activate. Hybrid vehicles require the vehicle to be in "Ready to Run" mode. Activate the rear window defrost function and observe the radio reception.
  • Deactivate the rear window defrost function and observe the radio reception.

Does the poor reception only occur with the rear window defrost activated?
Yes GO to A3
No For non-hybrid vehicles, GO to A3
For hybrid vehicles, GO to A8

A3 CHECK THE REAR WINDOW DEFROST GRID FOR CORRECT OPERATION
  • Check the operation of the rear window defrost grid. Make sure all of the grid lines are operating correctly.

Does the rear window defrost grid operate correctly?
Yes INSTALL new noise suppression filters at the rear window defrost grid connections.
No REPAIR the grid as necessary.

A4 CHECK THE AUDIO SYSTEM RECEPTION WITH THE ENGINE RUNNING
  • Start the engine.
  • Operate the audio system in AM/ FM mode.
  • Observe the radio reception.
  • Ignition OFF.
  • Observe the radio reception.

Does the poor reception occur only with the engine running?
Yes GO to A5
No For vehicles equipped with Wi-Fi, GO to A8
For vehicles not equipped with Wi-Fi, GO to A7

A5 CHECK THE GENERATOR
  • Ignition OFF.
  • Disconnect the generator "B" connector .
  • NOTE: Do not increase the engine RPM above idle speed. Start the engine.
  • NOTE: Do not increase the RPM above idle speed. Incorrect test results may occur if the engine speed is increased above idle. With the engine at idle only, operate the audio system in AM/ FM mode.

Is the reception OK?
Yes INSTALL a new generator. REFER to the appropriate Removal and Installation procedure in section 414-02.
No GO to A6

A6 CHECK THE IGNITION CIRCUITS
  • Ignition OFF.
  • Connect the generator "B" connector.
  • Inspect the engine compartment and make sure all ignition coils are correctly and securely connected, and no cracks are visible in the coil housings.
  • Inspect all the wiring harnesses and connectors for damaged insulation and loose or broken conditions.

Are the ignition components OK?
Yes USE a jumper cable to ground various parts of the vehicle to the frame (for example: engine, fenders, quarter panels, stone deflectors, air cleaner, and body sheet metal). When the noise is eliminated, PROVIDE a permanent ground where necessary.
No REPAIR the ignition system as necessary.

A7 INSPECT THE AERIAL ANTENNA
  • Ignition OFF.
  • Inspect the aerial antenna mount for physical damage.

Is the antenna and mount OK?
Yes GO to A8
No INSTALL a new aerial antenna or roof mounted antenna as necessary.

A8 CHECK FOR VOLTAGE TO THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) 1 ANTENNA AMPLIFIER
  • Ignition OFF.
  • Disconnect AM/ FM1 Antenna Amplifier C9051 (vehicles equipped with Wi-Fi).
  • Disconnect Roof Mounted Antenna C9082 (vehicles not equipped with Wi-Fi).
  • Ignition ON.
  • Measure:
    Click to display connectors

      Vehicles Not Equipped With Wi-Fi


    Positive Lead Measurement / Action Negative Lead
      C9082 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Vehicles Equipped With Wi-Fi


    Positive Lead Measurement / Action Negative Lead
      C9051 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage greater than 11 volts?
Yes If equipped with a FM2 antenna, GO to A11
If not equipped with a FM2 antenna, GO to A13
No GO to A9

A9 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) 1 ANTENNA AMPLIFIER CIRCUIT FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect ACM C240A .
  • Measure:
    Click to display connectors

      Vehicles Not Equipped With Wi-Fi


    Positive Lead Measurement / Action Negative Lead
      C9082-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Vehicles Equipped With Wi-Fi


    Positive Lead Measurement / Action Negative Lead
      C9051-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the resistance greater than 10,000 ohms?
Yes GO to A10
No REPAIR the circuit.

A10 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) 1 ANTENNA AMPLIFIER CIRCUIT FOR AN OPEN
  • Measure:
    Click to display connectors

      Vehicles Not Equipped With Wi-Fi


    Positive Lead Measurement / Action Negative Lead
      C9082-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-2

    Click to display connectors

      Vehicles Equipped With Wi-Fi


    Positive Lead Measurement / Action Negative Lead
      C9051-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-2

Is the resistance less than 3 ohms?
Yes GO to A18
No REPAIR the circuit.

A11 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) FM (FREQUENCY MODULATION) 2 ANTENNA VOLTAGE OUTPUT
  • Ignition OFF.
  • Disconnect theFM2 antenna cable from the ACM .
  • Ignition ON.
  • NOTE: Refer to the diagram at the beginning of this test to identify the correct cable connection to the ACM. Using the female Flex Probe 300-08058 (0.5 mm x 0.5 mm) or equivalent, measure:
    Positive Lead Measurement / Action Negative Lead
    FM2 antenna cable core at the ACM (component side) Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage greater than 11 volts?
Yes GO to A12
No GO to A18

A12 CHECK FOR VOLTAGE TO THE FM (FREQUENCY MODULATION) 2 ANTENNA AMPLIFIER
  • Ignition OFF.
  • Connect the FM2 antenna cable to the ACM .
  • Disconnect the FM2 antenna cable from the FM2 antenna amplifier.
  • Ignition ON.
  • Measure:
    Positive Lead Measurement / Action Negative Lead
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing FM2 antenna cable core at the FM2 antenna amplifier Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage greater than 11 volts?
Yes GO to A13
No IDENTIFY the antenna cable with the open or short condition. INSTALL a new cable in question.

A13 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) 1 ANTENNA CABLE FOR AN OPEN
  • Ignition OFF.
  • Disconnect the AM/ FM1 antenna cable from the ACM .
  • Disconnect the AM/ FM1 antenna cable from the roof mounted antenna (vehicles not equipped with Wi-Fi).
  • Disconnect the AM/ FM1 antenna cable from the AM/ FM1 antenna amplifier (vehicles equipped with Wi-Fi).
  • NOTE: Refer to the diagram at the beginning of this test to identify the correct cable connection to the ACM. Using the female Flex Probe 300-08058 (0.5 mm x 0.5 mm) or equivalent, measure:

      Vehicles Not Equipped With Wi-Fi


    Positive Lead Measurement / Action Negative Lead
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing AM/ FM1 antenna cable core at the ACM Ford Fusion. Information and Entertainment System. Diagnosis and Testing Ford Fusion. Information and Entertainment System. Diagnosis and Testing AM/ FM1 antenna cable core at the roof mounted antenna, pin 2

      Vehicles Equipped With Wi-Fi


    Positive Lead Measurement / Action Negative Lead
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing AM/ FM1 antenna cable core at the ACM Ford Fusion. Information and Entertainment System. Diagnosis and Testing Ford Fusion. Information and Entertainment System. Diagnosis and Testing AM/ FM1 antenna amplifier

Is the resistance less than 3 ohms?
Yes If not equipped with Wi-Fi, GO to A14
If equipped with Wi-Fi,
No IDENTIFY the antenna cable with the open condition. INSTALL a new cable in question.

A14 CHECK THE ANTENNA BASE AND MOUNTING SURFACE
  • Remove the roof mounted antenna.
    REFER to: Audio Unit Antenna (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
  • Inspect for corrosion on the audio unit antenna base and the vehicle mounting surface.

Is audio unit base and mounting free of corrosion?
Yes GO to A15
No REPAIR any corrosion on the antenna unit base and/or vehicle mounting surface. INSTALL the antenna and make sure the correct torque value is used when tightening the fastener.

A15 ISOLATE THE ROOF MOUNTED ANTENNA
  • Ignition OFF.
  • Install a new roof mounted antenna.
    REFER to: Audio Unit Antenna (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
  • Operate the audio system in AM/ FM mode.

Is the reception OK?
Yes The repair is complete.
No GO to A18

A16 ISOLATE THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) 1 ANTENNA AMPLIFIER
  • Ignition OFF.
  • Install a new AM/ FM1 antenna amplifier.
  • Operate the audio system in AM/ FM mode.

Is the reception OK?
Yes The repair is complete.
No If not equipped with a FM2 antenna, GO to A18
If equipped with a FM2 antenna,

A17 ISOLATE THE FM (FREQUENCY MODULATION) 2 ANTENNA AMPLIFIER
  • Ignition OFF.
  • Install a new FM2 antenna amplifier.
    REFER to: Audio Unit Antenna (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
  • Operate the audio system in AM/ FM mode.

Is the reception OK?
Yes The repair is complete.
No GO to A18

A18 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ACM.
REFER to: Audio Front Control Module (ACM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST B : SATELLITE RADIO/SIRIUS TRAVEL LINK ™/TRAFFIC ANNOUNCEMENT CONCERN

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Component Location (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).
REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

When a satellite radio subscription is active, the ESN of the satellite radio receiver built into the ACM associates with the VIN.

Audio Unit Coaxial Cable Connections

Ford Fusion. Information and Entertainment System. Diagnosis and Testing
Item Part Number Description
1 AM/FM1 antenna connection
2 FM2 antenna connection
3 Satellite radio connection

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ACM B1A89:11 Satellite Antenna: Circuit Short To Ground Sets when the ACM detects a short to ground from the satellite radio cable.
ACM B1A89:13 Satellite Antenna: Circuit Open Sets when the ACM detects an open from the satellite radio cable.
APIM U1A00:87 Private Communication Network: Missing Message Sets when the APIM does not receive a valid response from the ACM over the serial data circuits.

Possible Sources

  • Expired subscription
  • Compass concern
  • Obstructions in the antenna line of sight
  • Incorrectly matched ESN
  • Wiring, terminals, or connectors
  • Lower satellite radio antenna cable (includes GPS splitter)
  • Satellite radio antenna
  • ACM
  • APIM
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Kit Tool 420-525 (Rotunda part number NUD420-525) or equivalent tool.
B1 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U1A00:87
  • Ignition ON.
  • Using a diagnostic scan tool, carry out the APIM self-test.

Is DTC U1A00:87 present?
Yes GO to B15
No For vehicles equipped with a satellite radio, GO to B2
For vehicles not equipped with a satellite radio, GO to B13

B2 CHECK FOR PROMOTIONAL CHANNEL 1
  • Select channel 1.

Does the satellite radio system receive channel 1 with normal sound quality?
Yes GO to B3
No GO to B9

B3 VERIFY AN ACTIVE SUBSCRIPTION
  • For a Sirius Radio concern, operate the audio system in satellite radio mode and observe the display.
  • For a Sirius Travel Link™ concern, access the "Subscription Info" selection in the SIRIUS Travel Link™ menu.

Does the display indicate the subscription has expired?
Yes GO to B4
No For a satellite radio concern, GO to B6
For a SIRIUS Travel Link™ concern, GO to B7

B4 CHECK THE VEHICLE SERVICE HISTORY FOR ACM (AUDIO FRONT CONTROL MODULE) REPLACEMENT
  • Check the vehicle service history and determine if the ACM was replaced.

Does the vehicle service history indicate the ACM was recently replaced?
Yes GO to B5
No The subscription has expired. INSTRUCT the vehicle owner to contact SIRIUS to reactivate the subscription.

B5 VERIFY THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) ON FILE MATCHES THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) FROM THE VEHICLE
  • Retrieve the satellite radio ESN by tuning to channel 0.
  • Contact the SIRIUS Dealer Support.
  • Make sure the VIN and the ESN SIRIUS has on the customer file match the VIN and the ESN retrieved from the vehicle.

Does the VIN and the ESN on the SIRIUS customer file match the ESN and VIN retrieved from the vehicle?
Yes The subscription has expired. INSTRUCT the vehicle owner to contact SIRIUS to reactivate the subscription.
No INSTRUCT the vehicle owner to contact SIRIUS to update the VIN and the ESN retrieved from the vehicle.

B6 VERIFY THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) ON FILE MATCHES THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) FROM THE VEHICLE
  • Retrieve the satellite radio ESN by tuning to channel 0.
  • Contact the SIRIUS Dealer Support.
  • Make sure the VIN and the ESN SIRIUS has on the file match the VIN and the ESN retrieved from the vehicle.
  • Drive the vehicle to an open location free from obstacles such as tall buildings or large trees.
  • Operate the audio system in satellite radio mode.
  • NOTE: It may take up to 30 minutes for the activation signal to be received and satellite radio functions to operate. Request for SIRIUS to send the activation signal to the vehicle 2-3 times.
  • Operate multiple channels with the audio system in satellite radio mode.

Does the satellite radio system receive multiple channels with normal sound quality?
Yes The system is operating correctly. The concern may have been caused by the SIRIUS file information not matching the vehicle or a result of the activation signal needing to be resent.
No GO to B11

B7 SEND THE SIRIUS ACTIVATION SIGNAL AND RECHECK SIRIUS TRAVEL LINK™ FOR CORRECT OPERATION
  • Refer to the SIRIUS website and input the ESN to send the activation signal to the vehicle.
  • Wait 15 minutes.
  • NOTE: If the SIRIUS Travel Link™ features have not updated, input the ESN again to re-send/refresh the signal. Operate various SIRIUS Travel Link™ features and observe their functionality.

Does the SIRIUS Travel Link™ operate correctly?
Yes The system is operating correctly at this time.
No GO to B8

B8 ALLOW THE CATEGORIES TO UPDATE AND THEN CHECK SIRIUS TRAVEL LINK™ FOR CORRECT OPERATION

NOTE: The frequency of category updates varies and depends on the category and the SIRIUS infrastructure data load.

  • Drive the vehicle to an outdoor location that is free from obstacles such as tall buildings and large trees.
  • Operate various SIRIUS Travel Link™ features and observe their functionality.

Does SIRIUS Travel Link™ operate correctly?
Yes The system is operating correctly at this time. The concern was a result of obstructions in the antenna line of sight.
No GO to B11

B9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OUTPUT VOLTAGE TO THE SATELLITE RADIO ANTENNA CABLE
  • Ignition OFF.
  • Disconnect the satellite radio antenna cable from the ACM .
  • Ignition ON.
  • NOTE: Refer to the diagram at the beginning of this test to identify the correct cable connection to the ACM. Using the female Flex Probe 300-08058 (0.5 mm x 0.5 mm) or equivalent, measure:
    Positive Lead Measurement / Action Negative Lead
    Satellite cable core (component side) Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage between 4.7 and 5.8 volts?
Yes GO to B10
No GO to B19

B10 CHECK FOR VOLTAGE TO THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA
  • Ignition OFF.
  • Connect the satellite radio antenna cable to the ACM .
  • Disconnect the satellite radio antenna cable from the GPS/satellite antenna.
  • Ignition ON.
  • Using the female Flex Probe 300-08058 (0.5 mm x 0.5 mm) or equivalent, measure:
    Positive Lead Measurement / Action Negative Lead
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing GPS antenna cable core at the roof mounted antenna, pin 1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage between 4.7 and 5.8 volts?
Yes GO to B11
No IDENTIFY the cable with the open or short. INSTALL a new GPS cable for the one in question.

B11 ISOLATE THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA SPLITTER CABLE
  • Connect the satellite radio antenna cable from the GPS/satellite antenna.
  • INSTALL a new GPS/satellite radio antenna splitter cable.
  • For a satellite radio concern, check the operation of the satellite radio function.
  • For a Sirius Travel Link™ concern, check the operation of the Sirius Travel Link™.

Does the system in question operate correctly?
Yes The system is operating correctly. The concern was caused by the original GPS/satellite radio antenna splitter cable.
No GO to B12

B12 CHECK THE ANTENNA BASE AND MOUNTING SURFACE
  • Remove the GPS/satellite radio antenna.
    REFER to: Audio Unit Antenna (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
  • Inspect for corrosion on the antenna base and the vehicle mounting surface.

Is antenna base and mounting free of corrosion?
Yes GO to B14
No REPAIR any corrosion on the antenna unit base and/or vehicle mounting surface. INSTALL the antenna and make sure the correct torque value is used when tightening the fastener.

B13 VERIFY THE COMPASS OPERATES CORRECTLY
  • Ignition ON.
  • Check the operation of the compass and make sure it operates correctly.

Does the compass operate correctly?
Yes GO to B14
No GO to Pinpoint Test S

B14 ISOLATE THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA
  • INSTALL a new GPS/satellite radio antenna.
    REFER to: Audio Unit Antenna (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
  • For a satellite radio concern, check the operation of the satellite radio function.
  • For a Sirius Travel Link™ concern, check the operation of the Sirius Travel Link™.
  • For a traffic announcement (vehicles with a DAB radio) concern, check the operation of the traffic announcement.

Does the system in question operate correctly?
Yes The repair is complete.
No GO to B15

B15 CHECK THE SERIAL DATA CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect APIM C2383A .
  • Disconnect ACM C240A and C240B .
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2383A-27 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2383A-28 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2383A-51 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2383A-52 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to B16
No REPAIR the circuit in question.

B16 CHECK THE SERIAL DATA CIRCUITS FOR A SHORT TO VOLTAGE
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2383A-27 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2383A-28 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2383A-51 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2383A-52 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to B17

B17 CHECK THE SERIAL DATA CIRCUITS FOR A SHORT TOGETHER
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2383A-27 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2383A-28
      C2383A-51 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2383A-52

Is the resistance greater than 10,000 ohms?
Yes GO to B18
No REPAIR the circuits.

B18 CHECK THE SERIAL DATA CIRCUITS FOR AN OPEN
  • Measure:
    Click to display connectors

      ACM C240A


    Positive Lead Measurement / Action Negative Lead
      C2383A-27 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-5
      C2383A-28 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-4

    Click to display connectors

      ACM C240B


    Positive Lead Measurement / Action Negative Lead
      C2383A-51 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-6
      C2383A-52 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-19

Are the resistances less than 3 ohms?
Yes GO to B19
No REPAIR the circuit in question.

B19 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition ON.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ACM.
REFER to: Audio Front Control Module (ACM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation). TEST the system for normal operation. If the concern is still present, GO to B20
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

B20 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (APIM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST C : NO SOUND FROM ALL SPEAKERS

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Component Location (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).
REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

A short to ground or voltage in the circuitry to one of the speakers may cause multiple speakers to lose sound due to the built-in overload protection feature of the ACM or the DSP. In this case, a speaker fault DTC sets.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ACM B150C:01 Automobile Audio Bus (A2B) Node 1: General Electrical Failure Sets in continuous memory and during the self-test when the ACM detects a short from the Automobile Audio Bus (A2B).
ACM B150C:11 Automobile Audio Bus (A2B) Node 1: Circuit Short To Ground Sets in continuous memory and during the self-test when the ACM detects a short to ground from the Automobile Audio Bus (A2B).
ACM B150C:12 Automobile Audio Bus (A2B) Node 1: Circuit Short To Battery Sets in continuous memory and during the self-test when the ACM detects a short to voltage from the Automobile Audio Bus (A2B).
ACM B150C:13 Automobile Audio Bus (A2B) Node 1: Circuit Open Sets in continuous memory and during the self-test when the ACM detects an open from the Automobile Audio Bus (A2B) cable.
ACM B150C:55 Automobile Audio Bus (A2B) Node 1: Not Configured Sets in continuous memory when the ACM detects a fault attempting to configure the audio DSP module as Slave 1.
ACM B150C:87 Automobile Audio Bus (A2B) Node 1: Missing Message Sets in continuous memory and during the self-test when the ACM detects a fault trying to communicate to the audio DSP module.
ACM B150C:8F Automobile Audio Bus (A2B) Node 1: Erratic Sets in continuous memory when the ACM detects a fault trying to communicate to the audio DSP module.
ACM B150C:95 Automobile Audio Bus (A2B) Node 1: Incorrect Assembly Sets in continuous memory and during the self-test when the ACM detects the A2B cable circuitry is reversed.
ACM B1511:01 Automobile Audio Bus (A2B) Master Node: General Electrical Failure Sets in continuous memory and during the self-test when the ACM detects a fault trying to communicate to the audio DSP module.
ACM B1511:11 Automobile Audio Bus (A2B) Master Node: Circuit Short To Ground Sets in continuous memory and during the self-test when the ACM detects a short to ground from the Automobile Audio Bus (A2B).
ACM B1511:12 Automobile Audio Bus (A2B) Master Node: Circuit Short To Battery Sets in continuous memory and during the self-test when the ACM detects a short to voltage from the Automobile Audio Bus (A2B).
ACM B1511:13 Automobile Audio Bus (A2B) Master Node: Circuit Open Sets in continuous memory and during the self-test when the ACM detects an open from the Automobile Audio Bus (A2B) cable.
ACM B1511:95 Automobile Audio Bus (A2B) Master Node: Incorrect Assembly Sets in continuous memory and during the self-test when the ACM detects the A2B cable circuitry is reversed.
DSP B13FB:11 Audio Enable Line: Circuit Short To Ground Sets in continuous memory when the DSP does not detect the correct voltage signal from the enable circuit 5 seconds after receiving the ignition mode RUN message from the BCM.

Possible Sources

  • Network communication concern
  • Wiring, terminals, or connectors
  • Automobile Audio Bus (A2B) cable
  • Module configuration
  • DSP
  • ACM
C1 VERIFY THE ACM (AUDIO FRONT CONTROL MODULE) PASSES THE NETWORK TEST
  • Ignition ON.
  • Using a diagnostic scan tool, carry out the network test.

Does the ACM pass the network test?
Yes GO to C2
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

C2 VERIFY THE APIM (SYNC MODULE) PASSES THE NETWORK TEST
  • Review the results from the network test.

Does the APIM pass the network test?
Yes If equipped with anything except the 12 speaker system, GO to C4
If equipped with the 12 speaker system, GO to C3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

C3 VERIFY THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) PASSES THE NETWORK TEST
  • Review the results from the network test.

Does the DSP pass the network test?
Yes GO to C4
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

C4 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the APIM self-test.

Are any Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the DTC Chart in this section.
No GO to C5

C5 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the ACM self-test.

Are any Diagnostic Trouble Codes (DTCs) present?
Yes For any Automobile Audio Bus (A2B) DTC, GO to C13
For all other Diagnostic Trouble Codes (DTCs), REFER to the ACM DTC Chart in this section.
No If equipped with anything except the 12 speaker system, GO to C16
If equipped with the 12 speaker system, GO to C6

C6 CHECK FOR DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) SPEAKER-RELATED DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the DSP self-test.

Are any speaker-related Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the DSP DTC Chart in this section.
No GO to C7

C7 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR CORRECT VOLTAGE
  • Ignition OFF.
  • Disconnect DSP C4452B .
  • Ignition ON.
  • Turn the audio system on.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C4326B-5 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage between 3.5 and 7 volts?
Yes GO to C12
No GO to C8

C8 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect ACM C240B .
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C4326B-5 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the resistance greater than 10,000 ohms?
Yes GO to C9
No REPAIR the circuit.

C9 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C4326B-5 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is any voltage present?
Yes REPAIR the circuit.
No GO to C10

C10 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C4326B-5 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-8

Is the resistance less than 3 ohms?
Yes GO to C11
No REPAIR the circuit.

C11 CHECK THE ACM (AUDIO FRONT CONTROL MODULE) CONFIGURATION
  • Connect DSP C4326B .
  • Connect ACM C240B .
  • Ignition ON.
  • Carry out the PMI\ programming for the ACM using as-built data.
    REFER to: Module Programming (418-01 Module Configuration, General Procedures).
  • Test the audio system for correct speaker operation.

Is sound heard from all of the speakers?
Yes The system is operating correctly. The cause may have been caused by incorrect module configuration.
No GO to C13

C12 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) CONFIGURATION
  • Ignition OFF.
  • Connect DSP C4326B .
  • Ignition ON.
  • Carry out the PMI programming for the DSP using as-built data.
    REFER to: Module Programming (418-01 Module Configuration, General Procedures).
  • Test the audio system for correct speaker operation.

Is sound heard from all of the speakers?
Yes The system is operating correctly. The cause may have been caused by incorrect module configuration.
No GO to C13

C13 CHECK THE FRONT AUTOMOBILE AUDIO BUS (A2B) CABLE
  • Ignition OFF.
  • Install a new front Automobile Audio Bus (A2B) cable.
  • Ignition ON.
  • Test the audio system for correct speaker operation.

Is sound heard from all of the speakers?
Yes The repair is complete.
No GO to C14

C14 CHECK THE REAR AUTOMOBILE AUDIO BUS (A2B) CABLE
  • Ignition OFF.
  • Install a new rear Automobile Audio Bus (A2B) cable.
  • Ignition ON.
  • Test the audio system for correct speaker operation.

Is sound heard from all of the speakers?
Yes The repair is complete.
No GO to C15

C15 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the DSP connectors.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the DSP connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new DSP.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation). TEST the system for normal operation. If the concern is still present, GO to C16
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

C16 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ACM.
REFER to: Audio Front Control Module (ACM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST D : POOR SOUND QUALITY OR DISTORTED SOUND FROM ONE OR MORE SPEAKERS (NOT ALL SPEAKERS)

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Component Location (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).
REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

Audio signals are sent to the speakers in the form of AC voltage, resulting in clear audio output.

Possible Sources

  • Loose component fasteners
  • Loose door handle, lock or other trim panel components and fasteners
  • Loose items in storage areas
  • Loose speaker grilles
  • Loose wire harnesses or wire harness fasteners
  • Speaker
  • Trim panel
  • Water shield bonding and placement

Visual Inspection and Pre-checks

  • Any map pockets and storage compartments (including cup holders) for contents that can rattle (if equipped)
  • Door pull cup attachments for correct fit (if equipped)
  • Door switch bezels for correct fit (if equipped)
  • Speaker grilles for correct fit
  • Trim panels for correct fit
D1 ISOLATE THE ZONE
  • Download all the diagnostic sound tracks to a suitable USB flash drive and connect it to the media hub.
    REFER to: Speaker Audio Test (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, General Procedures).
  • Operate the audio system in USB mode using the downloaded audio files.
  • Using the audio system fade and balance settings, adjust the audio sound to each of the zones and use the 6 diagnostic sound tracks to isolate the poor sound quality.
  • Locate and apply pressure to the trim panel(s) around the poor sound quality area in question.

Does applying pressure to a trim panel reduce or eliminate the noise?
Yes REPAIR or REPLACE the trim panel as needed.
No GO to D2

D2 REMOVE AND INSPECT BEHIND/UNDERNEATH THE SUSPECT TRIM PANEL
  • Remove the trim panel to access the suspect speaker.
  • Operate the audio system in USB mode using the downloaded audio files.
  • Validate where the poor sound quality area is located.
  • Check:
    • Trim panel for loose components (speaker grille for example) around the speaker area.
    • Trim panel joining components for missing or broken pieces.
    • Door latch mechanical parts for correct attachment.
    • Wire harnesses for correct routing and attachment.
    • Water shield for correct placement (speaker air path not blocked).
    • Water shield for correct bonding to sheet metal.
    • Storage areas for loose items.
    • All safety belt retractors.
    • All speaker bracket and related fasteners. Make sure they are secure and tightened to specified torque.

Is the source of the noise located?
Yes REPAIR or REPLACE any loose or broken component or fastener as necessary.
No GO to D3

D3 CHECK THE SUSPECT SPEAKER FOR WATER INTRUSION
  • Inspect for watermarks.
  • Check the following speaker components:
    • Cone
    • Magnet
    • Basket

Are any watermarks present on the speaker?
Yes VERIFY the water shield is in the correct location, REPAIR or REPLACE any trim, door or speaker seal as required. DRY the speaker in question. TEST the system for normal operation.
No GO to D4

D4 ISOLATE THE SUSPECT SPEAKER TO VERIFY NOISE
  • Remove the suspect speaker from its location and leave the speaker connected to the harness.
  • Hold the speaker away from any trim panel and make sure the speaker is isolated from contact.
  • Operate the audio system in USB mode using the downloaded audio files.

Is the noise still present in the suspect speaker?
Yes INSTALL a new speaker for the one in question.
No LOCATE the source of the noise and REPAIR as necessary.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST E : THE SPEED COMPENSATED VOLUME IS INOPERATIVE

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

Possible Sources

  • Speed compensated volume setting
  • Network communication concern
  • Module configuration
  • ACM
  • DSP
E1 CHECK THE SPEED COMPENSATED VOLUME SETTING

NOTE: Refer to the Owner Literature to access the speed compensated volume settings.

  • Turn the speed compensated volume off.
  • Operate the audio system in AM/ FM mode.
  • Drive the vehicle at various speeds and observe the speaker volume.
  • Set the speed compensated volume to maximum compensation.
  • Drive the vehicle at various speeds and observe the speaker volume.

Does the volume remain constant with the speed compensated volume turned off, and increase and decrease with vehicle speed with the speed compensated volume set to maximum?
Yes The system is operating correctly at this time. INFORM the vehicle owner in the correct usage of the speed compensated volume feature.
No GO to E2

E2 CHECK FOR COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)
  • For vehicles equipped with anything except the 12 speaker system, carry out the ACM self-test.
  • For vehicles equipped with the 12 speaker system, carry out the DSP self-test.

Are any Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the appropriate DTC chart in this section.
No GO to E3

E3 CARRY OUT PMI (PROGRAMMABLE MODULE INSTALLATION) FOR THE SUSPECT MODULE
  • For vehicles equipped with anything except the 12 speaker system, carry out the PMI for the ACM.
  • For vehicles equipped with the 12 speaker system, carry out the PMI for the DSP.
  • Check the operation of the speed compensated volume feature.

Does the speed compensated volume feature operate?
Yes The repair is complete.
No For vehicles equipped with anything except the 12 speaker system, GO to E5
For vehicles equipped with the 12 speaker system, GO to E4

E4 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the DSP connectors.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the DSP connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new DSP.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

E5 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ACM.
REFER to: Audio Front Control Module (ACM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST F : ONE OR MORE SPEAKER IS INOPERATIVE - ACM (AUDIO FRONT CONTROL MODULE) CONTROLLED - EXCEPT 12 SPEAKER SYSTEM

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Component Location (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).
REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ACM B1A01:01 Speaker #1: General Electrical Failure Sets when the ACM detects a failure from the left front woofer door speaker circuits.
ACM B1A01:11 Speaker #1: Circuit Short To Ground Sets when the ACM detects a short to ground from the left front door woofer speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A01:12 Speaker #1: Circuit Short To Battery Sets when the ACM detects a short to voltage from the left front door woofer speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A01:13 Speaker #1: Circuit Open Sets when the ACM detects an open from the left front door woofer speaker circuits.
ACM B1A02:01 Speaker #2: General Electrical Failure Sets when the ACM detects a failure from the right front door woofer speaker circuits.
ACM B1A02:11 Speaker #2: Circuit Short To Ground Sets when the ACM detects a short to ground from the right front door woofer speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A02:12 Speaker #2: Circuit Short To Battery Sets when the ACM detects a short to voltage from the right front door woofer speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A02:13 Speaker #2: Circuit Open Sets when the ACM detects an open from the right front door woofer speaker circuits.
ACM B1A03:01 Speaker #3: General Electrical Failure Sets when the ACM detects a failure from the right rear door woofer (except police) or the right parcel shelf (police) speaker circuits.
ACM B1A03:11 Speaker #3: Circuit Short To Ground Sets when the ACM detects a short to ground from the right rear door woofer (except police) or the right parcel shelf (police) speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A03:12 Speaker #3: Circuit Short To Battery Sets when the ACM detects a short to voltage from the right rear door woofer (except police) or the right parcel shelf (police) speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A03:13 Speaker #3: Circuit Open Sets when the ACM detects an open from the right rear door woofer (except police) or the right parcel shelf (police) speaker circuits.
ACM B1A04:01 Speaker #4: General Electrical Failure Sets when the ACM detects a failure from the left rear door woofer (except police) or the left parcel shelf (police) speaker circuits.
ACM B1A04:11 Speaker #4: Circuit Short To Ground Sets when the ACM detects a short to ground from the left rear door woofer (except police) or the left parcel shelf (police) speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A04:12 Speaker #4: Circuit Short To Battery Sets when the ACM detects a short to voltage from the left rear door woofer (except police) or the left parcel shelf (police) speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A04:13 Speaker #4: Circuit Open Sets when the ACM detects an open from the left rear door woofer (except police) or the left parcel shelf (police) speaker circuits.
ACM B1A06:01 Speaker #6: General Electrical Failure Sets when the ACM detects a failure from the instrument panel center speaker circuits.
ACM B1A06:02 Speaker #6: General Signal Failure Sets when the ACM detects a failure from the instrument panel center speaker circuits.
ACM B1A06:11 Speaker #6: Circuit Short To Ground Sets in continuous memory and during the on-demand self-test when the ACM detects a short to ground from the instrument panel center speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A06:12 Speaker #6: Circuit Short To Battery Sets in continuous memory and during the on-demand self-test when the ACM detects a short to voltage from the instrument panel center speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A06:13 Speaker #6: Circuit Open Sets during the on-demand self-test when the ACM detects an open from the instrument panel center speaker circuits.

Possible Sources

  • Wiring, terminals, or connectors
  • Speaker
  • ACM
NOTE: If equipped with door tweeter speakers, the door tweeter speaker receives the signal from the corresponding door woofer speaker. If a concern exists with both speakers, retest the system with the tweeter speaker disconnected to determine if the tweeter speaker is the cause of the concern.
F1 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO GROUND

NOTE: If a concern exist with a door speaker, the door woofer speaker and the corresponding door tweeter speaker (if equipped) must be disconnected for correct test results.

  • Ignition OFF.
  • Disconnect the suspect speaker.
  • Disconnect ACM C240A .
  • For the suspect speaker, measure:
    Click to display connectors

      Instrument Panel Center Speaker


    Positive Lead Measurement / Action Negative Lead
      C2470-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2470-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C513-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C513-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C613-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C613-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C536-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C536-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C628-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C628-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C730-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C730-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C830-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C830-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C736-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C736-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C835-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C835-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Parcel Shelf Speaker


    Positive Lead Measurement / Action Negative Lead
      C3120-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C3120-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Parcel Shelf Speaker


    Positive Lead Measurement / Action Negative Lead
      C3121-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C3121-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to F2
No REPAIR the circuit in question.

F2 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition ON.
  • For the suspect speaker, measure:
    Click to display connectors

      Instrument Panel Center Speaker


    Positive Lead Measurement / Action Negative Lead
      C2470-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2470-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C513-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C513-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C613-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C613-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C536-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C536-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C628-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C628-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C730-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C730-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C830-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C830-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C736-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C736-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C835-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C835-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Parcel Shelf Speaker


    Positive Lead Measurement / Action Negative Lead
      C3120-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C3120-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Parcel Shelf Speaker


    Positive Lead Measurement / Action Negative Lead
      C3121-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C3121-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to F3

F3 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TOGETHER
  • Ignition OFF.
  • For the suspect speaker, measure:
    Click to display connectors

      Instrument Panel Center Speaker


    Positive Lead Measurement / Action Negative Lead
      C2470-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2470-2

    Click to display connectors

      Left Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C513-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C513-3

    Click to display connectors

      Right Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C613-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C613-3

    Click to display connectors

      Left Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C536-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C536-4

    Click to display connectors

      Right Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C628-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C628-4

    Click to display connectors

      Left Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C730-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C730-3

    Click to display connectors

      Right Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C830-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C830-3

    Click to display connectors

      Left Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C736-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C736-4

    Click to display connectors

      Right Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C835-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C835-4

    Click to display connectors

      Left Parcel Shelf Speaker


    Positive Lead Measurement / Action Negative Lead
      C3120-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C3120-2

    Click to display connectors

      Right Parcel Shelf Speaker


    Positive Lead Measurement / Action Negative Lead
      C3121-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C3121-2

Are the resistances greater than 10,000 ohms?
Yes GO to F4
No REPAIR the circuits.

F4 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR AN OPEN
  • For the suspect speaker, measure:
    Click to display connectors

      Instrument Panel Center Speaker


    Positive Lead Measurement / Action Negative Lead
      C2470-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-20
      C2470-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-8

    Click to display connectors

      Left Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C513-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C536-2
      C513-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C536-3

    Click to display connectors

      Right Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C613-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C628-2
      C613-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C628-3

    Click to display connectors

      Left Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C536-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-22
      C536-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-10

    Click to display connectors

      Right Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C628-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-23
      C628-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-11

    Click to display connectors

      Left Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C730-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C736-2
      C730-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C736-3

    Click to display connectors

      Right Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C830-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C835-2
      C830-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C835-3

    Click to display connectors

      Left Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C736-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-21
      C736-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-9

    Click to display connectors

      Right Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C835-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-24
      C835-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-12

    Click to display connectors

      Left Parcel Shelf Speaker


    Positive Lead Measurement / Action Negative Lead
      C3120-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-21
      C3120-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-9

    Click to display connectors

      Right Parcel Shelf Speaker


    Positive Lead Measurement / Action Negative Lead
      C3121-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-24
      C3121-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-12

Are the resistances less than 3 ohms?
Yes GO to F5
No REPAIR the circuit in question.

F5 CHECK THE AUDIO SIGNAL TO THE SUSPECT SPEAKER

NOTE: If a concern exist with a door tweeter speaker, the corresponding door woofer speaker must be connected for correct test results.

  • Connect ACM C240A .
  • Ignition ON.
  • Operate the audio system in AM/ FM mode.
  • For the suspect speaker, measure:
    Click to display connectors

      Instrument Panel Center Speaker


    Positive Lead Measurement / Action Negative Lead
      C2470-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2470-2

    Click to display connectors

      Left Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C513-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C513-3

    Click to display connectors

      Right Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C613-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C613-3

    Click to display connectors

      Left Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C536-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C536-4

    Click to display connectors

      Right Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C628-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C628-4

    Click to display connectors

      Left Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C730-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C730-3

    Click to display connectors

      Right Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C830-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C830-3

    Click to display connectors

      Left Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C736-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C736-4

    Click to display connectors

      Right Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C835-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C835-4

    Click to display connectors

      Left Parcel Shelf Speaker


    Positive Lead Measurement / Action Negative Lead
      C3120-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C3120-2

    Click to display connectors

      Right Parcel Shelf Speaker


    Positive Lead Measurement / Action Negative Lead
      C3121-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C3121-2

Is a fluctuating AC voltage present?
Yes INSTALL a new speaker for the one in question.
No GO to F6

F6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ACM.
REFER to: Audio Front Control Module (ACM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST G : ONE OR BOTH SUBWOOFER SPEAKERS ARE INOPERATIVE

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Component Location (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).
REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ACM B1A05:02 Speaker #5: General Signal Failure Sets when the ACM detects a failure from the subwoofer output signal circuits to the subwoofer amplifier.

Possible Sources

  • Wiring, terminals, or connectors
  • Subwoofer speaker
  • Subwoofer amplifier
  • ACM
  • BCM

Visual Inspection and Pre-checks

  • Check the BCM fuse 5 (20A) and make sure it is OK.
G1 CHECK FOR VOLTAGE TO THE SUBWOOFER AMPLIFIER
  • Ignition OFF.
  • Disconnect Subwoofer Amplifier C2982A .
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2982A-14 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage greater than 11 volts?
Yes GO to G3
No VERIFY the BCM fuse 5 (20A) is OK. If OK, GO to G2
If not OK, REFER to the Wiring Diagrams manual to identify the possible causes of the circuit short.

G2 CHECK THE SUBWOOFER AMPLIFIER VOLTAGE SUPPLY CIRCUIT FOR AN OPEN
  • Disconnect BCM C2280F .
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2982A-14 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2280F-20

Is the resistance less than 3 ohms?
Yes GO to G18
No REPAIR the circuit.

G3 CHECK THE SUBWOOFER AMPLIFIER GROUND CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2982A-14 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2982A-11

Is the voltage greater than 11 volts?
Yes GO to G4
No REPAIR the circuit.

G4 CHECK THE AMPLIFIER ENABLE CIRCUIT FOR CORRECT VOLTAGE
  • Ignition ON.
  • Turn the audio system on.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2982A-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage between 3.5 and 7 volts?
Yes GO to G8
No GO to G5

G5 CHECK THE AMPLIFIER ENABLE CIRCUIT FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect ACM C240B .
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2982A-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the resistance greater than 10,000 ohms?
Yes GO to G6
No REPAIR the circuit.

G6 CHECK THE AMPLIFIER ENABLE CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2982A-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is any voltage present?
Yes REPAIR the circuit.
No GO to G7

G7 CHECK THE AMPLIFIER ENABLE CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2982A-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4240B-18

Is the resistance less than 3 ohms?
Yes GO to G19
No REPAIR the circuit.

G8 CHECK THE AUDIO CIRCUITS TO THE AMPLIFIER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect ACM C240B .
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2982A-5 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2982A-6 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to G9
No REPAIR the circuit in question.

G9 CHECK THE AUDIO CIRCUITS TO THE AMPLIFIER FOR A SHORT TO VOLTAGE
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2982A-5 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2982A-6 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to G10

G10 CHECK THE AUDIO CIRCUITS TO THE AMPLIFIER FOR A SHORT TOGETHER
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2982A-5 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2982A-6

Is the resistance greater than 10,000 ohms?
Yes GO to G11
No REPAIR the circuits in question.

G11 CHECK THE AUDIO CIRCUITS TO THE AMPLIFIER FOR AN OPEN
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2982A-5 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-4
      C2982A-6 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-17

Are the resistances less than 3 ohms?
Yes GO to G12
No REPAIR the circuit in question.

G12 CHECK THE SUBWOOFER AUDIO SIGNAL TO THE SUBWOOFER AMPLIFIER
  • Connect ACM C240B .
  • Ignition ON.
  • Operate the audio system in AM/ FM mode.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2982A-5 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2982A-6

Is a fluctuating AC voltage present?
Yes GO to G13
No GO to G19

G13 CHECK THE AUDIO CIRCUITS TO THE SUBWOOFER SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect Subwoofer Amplifier C2982B .
  • Disconnect the suspect subwoofer speaker.
  • Measure:
    Click to display connectors

      Left Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4068-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C4068-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4446-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C4446-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to G14
No REPAIR the circuit in question.

G14 CHECK THE AUDIO CIRCUITS TO THE SUBWOOFER SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition ON.
  • Measure:
    Click to display connectors

      Left Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4068-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C4068-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4446-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C4446-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to G15

G15 CHECK THE AUDIO CIRCUITS TO THE SUBWOOFER SPEAKER FOR A SHORT TOGETHER
  • Ignition OFF.
  • Measure:
    Click to display connectors

      Left Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4068-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4068-1

    Click to display connectors

      Right Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4446-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4446-2

Are the resistances greater than 10,000 ohms?
Yes GO to G16
No REPAIR the circuits in question.

G16 CHECK THE AUDIO CIRCUITS TO THE SUBWOOFER SPEAKER FOR AN OPEN
  • Measure:
    Click to display connectors

      Left Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4068-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2982B-7
      C4068-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2982B-8

    Click to display connectors

      Right Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4446-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2982B-9
      C4446-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2982B-10

Are the resistances less than 3 ohms?
Yes GO to G17
No REPAIR the circuit in question.

G17 CHECK THE AUDIO SIGNAL TO THE SUBWOOFER SPEAKER
  • Connect Subwoofer Amplifier C2982A .
  • Connect Subwoofer Amplifier C2982B .
  • Ignition ON.
  • Operate the audio system in AM/ FM mode.
  • Measure:
    Click to display connectors

      Left Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4068-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4068-2

    Click to display connectors

      Right Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4446-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4446-2

Is a fluctuating AC voltage present?
Yes INSTALL a new subwoofer speaker.
REFER to: Subwoofer Speaker (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No INSTALL a new subwoofer amplifier.
REFER to: Subwoofer Amplifier (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).

G18 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the BCM connectors.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the BCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new BCM.
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

G19 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ACM.
REFER to: Audio Front Control Module (ACM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST H : ONE OR MORE SPEAKER IS INOPERATIVE - ACM (AUDIO FRONT CONTROL MODULE) CONTROLLED - 12 SPEAKER SYSTEM

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Component Location (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).
REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ACM B1A01:01 Speaker #1: General Electrical Failure Sets when the ACM detects a failure from the left front door tweeter speaker circuits.
ACM B1A01:11 Speaker #1: Circuit Short To Ground Sets when the ACM detects a short to ground from the left front door tweeter speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A01:12 Speaker #1: Circuit Short To Battery Sets when the ACM detects a short to voltage from the left front door tweeter speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A01:13 Speaker #1: Circuit Open Sets when the ACM detects an open from the left front door tweeter speaker circuits.
ACM B1A02:01 Speaker #2: General Electrical Failure Sets when the ACM detects a failure from the right front door tweeter speaker circuits.
ACM B1A02:11 Speaker #2: Circuit Short To Ground Sets when the ACM detects a short to ground from the right front door tweeter speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A02:12 Speaker #2: Circuit Short To Battery Sets when the ACM detects a short to voltage from the right front door tweeter speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A02:13 Speaker #2: Circuit Open Sets when the ACM detects an open from the right front door tweeter speaker circuits.
ACM B1A03:01 Speaker #3: General Electrical Failure Sets when the ACM detects a failure from the parcel shelf center speaker circuits.
ACM B1A03:11 Speaker #3: Circuit Short To Ground Sets when the ACM detects a short to ground from the parcel shelf center speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A03:12 Speaker #3: Circuit Short To Battery Sets when the ACM detects a short to voltage from the parcel shelf center speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A03:13 Speaker #3: Circuit Open Sets when the ACM detects an open from the parcel shelf center speaker circuits.
ACM B1A04:01 Speaker #4: General Electrical Failure Sets when the ACM detects a failure from the instrument panel center speaker circuits.
ACM B1A04:11 Speaker #4: Circuit Short To Ground Sets when the ACM detects a short to ground from the instrument panel center speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A04:12 Speaker #4: Circuit Short To Battery Sets when the ACM detects a short to voltage from the instrument panel center speaker circuits. The speaker output is disabled when this DTC is set.
ACM B1A04:13 Speaker #4: Circuit Open Sets when the ACM detects an open from the instrument panel center speaker circuits.

Possible Sources

  • Wiring, terminals, or connectors
  • Speaker
  • ACM
H1 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect the suspect speaker.
  • Disconnect ACM C240A .
  • For the suspect speaker, measure:
    Click to display connectors

      Instrument Panel Center Speaker


    Positive Lead Measurement / Action Negative Lead
      C2470-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2470-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Front Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C513-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C513-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Front Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C613-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C613-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Parcel Shelf Center Speaker


    Positive Lead Measurement / Action Negative Lead
      C4436-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C4436-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to H2
No REPAIR the circuits.

H2 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition ON.
  • For the suspect speaker, measure:
    Click to display connectors

      Instrument Panel Center Speaker


    Positive Lead Measurement / Action Negative Lead
      C2470-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2470-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Front Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C513-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C513-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Front Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C613-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C613-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Parcel Shelf Center Speaker


    Positive Lead Measurement / Action Negative Lead
      C4436-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C4436-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is any voltage present?
Yes REPAIR the circuits.
No GO to H3

H3 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TOGETHER
  • Ignition OFF.
  • For the suspect speaker, measure:
    Click to display connectors

      Instrument Panel Center Speaker


    Positive Lead Measurement / Action Negative Lead
      C2470-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2470-2

    Click to display connectors

      Left Front Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C513-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C513-3

    Click to display connectors

      Right Front Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C613-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C613-3

    Click to display connectors

      Parcel Shelf Center Speaker


    Positive Lead Measurement / Action Negative Lead
      C4436-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4436-2

Are the resistances greater than 10,000 ohms?
Yes GO to H4
No REPAIR the circuits.

H4 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR AN OPEN
  • For the suspect speaker, measure:
    Click to display connectors

      Instrument Panel Center Speaker


    Positive Lead Measurement / Action Negative Lead
      C2470-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-21
      C2470-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-9

    Click to display connectors

      Left Front Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C513-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-22
      C513-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-10

    Click to display connectors

      Right Front Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C613-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-23
      C613-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-11

    Click to display connectors

      Parcel Shelf Center Speaker


    Positive Lead Measurement / Action Negative Lead
      C4436-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-24
      C4436-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-12

Are the resistances less than 3 ohms?
Yes GO to H5
No REPAIR the circuit in question.

H5 CHECK THE AUDIO SIGNAL TO THE SUSPECT SPEAKER
  • Connect ACM C240A .
  • Ignition ON.
  • Operate the audio system in AM/ FM mode.
  • For the suspect speaker, measure:
    Click to display connectors

      Instrument Panel Center Speaker


    Positive Lead Measurement / Action Negative Lead
      C2470-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2470-2

    Click to display connectors

      Left Front Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C513-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C513-3

    Click to display connectors

      Right Front Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C613-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C613-3

    Click to display connectors

      Parcel Shelf Center Speaker


    Positive Lead Measurement / Action Negative Lead
      C4436-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4436-2

Is a fluctuating AC voltage present?
Yes INSTALL a new speaker for the one in question.
No GO to H6

H6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ACM.
REFER to: Audio Front Control Module (ACM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST I : ONE OR MORE SPEAKER IS INOPERATIVE - DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) CONTROLLED SPEAKERS

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Component Location (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).
REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
DSP B1A02:01 Speaker #2: General Electrical Failure Sets when the DSP detects the left front door woofer and tweeter circuits are shorted together.
DSP B1A02:11 Speaker #2: Circuit Short To Ground Sets when the DSP detects a short to ground from the left front door woofer and tweeter speaker circuits.
DSP B1A02:12 Speaker #2: Circuit Short To Battery Sets when the DSP detects a short to voltage from the left front door woofer and tweeter speaker circuits.
DSP B1A02:13 Speaker #2: Circuit Open Sets when the DSP detects an open from the left front door woofer and tweeter speaker circuits.
DSP B1A04:01 Speaker #4: General Electrical Failure Sets when the DSP detects the left rear door woofer speaker circuits are shorted together.
DSP B1A04:11 Speaker #4: Circuit Short To Ground Sets when the DSP detects a short to ground from the left rear door woofer speaker circuits.
DSP B1A04:12 Speaker #4: Circuit Short To Battery Sets when the DSP detects a short to voltage from the left rear door woofer speaker circuits.
DSP B1A04:13 Speaker #4: Circuit Open Sets when the DSP detects an open from the left rear door woofer speaker circuits.
DSP B1A06:01 Speaker #6: General Electrical Failure Sets when the DSP detects the right front door woofer speaker circuits are shorted together.
DSP B1A06:11 Speaker #6: Circuit Short To Ground Sets when the DSP detects a short to ground from the right front door woofer speaker circuits.
DSP B1A06:12 Speaker #6: Circuit Short To Battery Sets when the DSP detects a short to voltage from the right front door woofer speaker circuits.
DSP B1A06:13 Speaker #6: Circuit Open Sets when the DSP detects an open from the right front door woofer speaker circuits.
DSP B1A08:01 Speaker #8: General Electrical Failure Sets when the DSP detects the right rear door woofer speaker circuits are shorted together.
DSP B1A08:11 Speaker #8: Circuit Short To Ground Sets when the DSP detects a short to ground from the right rear door woofer speaker circuits.
DSP B1A08:12 Speaker #8: Circuit Short To Battery Sets when the DSP detects a short to voltage from the right rear door woofer speaker circuits.
DSP B1A08:13 Speaker #8: Circuit Open Sets when the DSP detects an open from the right rear door woofer speaker circuits.
DSP B1A09:01 Speaker #9: General Electrical Failure Sets when the DSP detects the left subwoofer speaker circuits are shorted together.
DSP B1A09:11 Speaker #9: Circuit Short To Ground Sets when the DSP detects a short to ground from the left subwoofer speaker circuits.
DSP B1A09:12 Speaker #9: Circuit Short To Battery Sets when the DSP detects a short to voltage from the left subwoofer speaker circuits.
DSP B1A09:13 Speaker #9: Circuit Open Sets when the DSP detects an open from the left subwoofer speaker circuits.
DSP B1A10:01 Speaker #10: General Electrical Failure Sets when the DSP detects the right subwoofer speaker circuits are shorted together.
DSP B1A10:11 Speaker #10: Circuit Short To Ground Sets when the DSP detects a short to ground from the right subwoofer speaker circuits.
DSP B1A10:12 Speaker #10: Circuit Short To Battery Sets when the DSP detects a short to voltage from the right subwoofer speaker circuits.
DSP B1A10:13 Speaker #10: Circuit Open Sets when the DSP detects an open from the right subwoofer speaker circuits.

Possible Sources

  • Wiring, terminals, or connectors
  • Speaker
  • DSP
NOTE: The rear door tweeter speakers receive the signal from the corresponding door woofer speaker. If a concern exists with both speakers, retest the system with the tweeter speaker disconnected to determine if the tweeter speaker is the cause of the concern.
I1 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, carry out the ACM self-test.

Are any Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the ACM DTC Chart in this section.
No GO to I2

I2 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO GROUND

NOTE: If a concern exist with a rear door speaker, the rear door woofer speaker and the corresponding rear door tweeter speaker must be disconnected for correct test results.

  • Ignition OFF.
  • Disconnect the suspect speaker.
  • Disconnect DSP C4326A and C4326B .
  • For the suspect speaker, measure:
    Click to display connectors

      Left Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C536-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C536-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C628-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C628-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C730-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C730-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C830-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C830-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C736-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C736-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C835-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C835-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4448-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C4448-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4069-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C4069-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to I3
No REPAIR the circuit in question.

I3 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition ON.
  • For the suspect speaker, measure:
    Click to display connectors

      Left Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C536-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C536-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C628-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C628-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C730-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C730-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C830-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C830-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C736-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C736-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C835-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C835-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Left Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4448-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C4448-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Right Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4069-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C4069-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to I4

I4 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TOGETHER
  • Ignition OFF.
  • For the suspect speaker, measure:
    Click to display connectors

      Left Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C536-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C536-4

    Click to display connectors

      Right Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C628-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C628-4

    Click to display connectors

      Left Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C730-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C730-3

    Click to display connectors

      Right Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C830-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C830-3

    Click to display connectors

      Left Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C736-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C736-4

    Click to display connectors

      Right Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C835-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C835-4

    Click to display connectors

      Left Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4448-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4448-2

    Click to display connectors

      Right Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4069-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4069-2

Are the resistances greater than 10,000 ohms?
Yes GO to I5
No REPAIR the circuits.

I5 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR AN OPEN
  • For the suspect speaker, measure:
    Click to display connectors

      Left Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C536-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4326A-7
      C536-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4326A-15

    Click to display connectors

      Right Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C628-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4326B-1
      C628-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4326B-4

    Click to display connectors

      Left Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C730-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C736-2
      C730-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C736-3

    Click to display connectors

      Right Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C830-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C835-1
      C830-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C835-4

    Click to display connectors

      Left Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C736-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4326A-8
      C736-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4326A-16

    Click to display connectors

      Right Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C835-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4326B-2
      C835-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4326B-10

    Click to display connectors

      Left Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4448-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4326B-3
      C4448-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4326B-11

    Click to display connectors

      Right Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4069-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4326B-4
      C4069-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4326B-12

Are the resistances less than 3 ohms?
Yes GO to I6
No REPAIR the circuit in question.

I6 CHECK THE AUDIO SIGNAL TO THE SUSPECT SPEAKER

NOTE: For a rear door tweeter speaker concern, make sure the corresponding rear door woofer speaker is connected.

  • Connect DSP C4326A and C4326B .
  • Ignition ON.
  • Operate the audio system in AM/ FM mode.
  • For the suspect speaker, measure:
    Click to display connectors

      Left Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C536-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C536-4

    Click to display connectors

      Right Front Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C628-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C628-4

    Click to display connectors

      Left Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C730-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C730-3

    Click to display connectors

      Right Rear Door Tweeter Speaker


    Positive Lead Measurement / Action Negative Lead
      C830-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C830-3

    Click to display connectors

      Left Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C736-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C736-4

    Click to display connectors

      Right Rear Door Woofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C835-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C835-4

    Click to display connectors

      Left Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4448-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4448-2

    Click to display connectors

      Right Subwoofer Speaker


    Positive Lead Measurement / Action Negative Lead
      C4069-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4069-2

Is a fluctuating AC voltage present?
Yes INSTALL a new speaker for the one in question.
No GO to I7

I7 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the DSP connectors.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the DSP connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new DSP.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST J : THE AUDIO/SYNC SYSTEM DOES NOT OPERATE CORRECTLY FROM THE FCIM (FRONT CONTROLS INTERFACE MODULE)

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

Possible Sources

  • Network communication concern
  • ACM concern
  • APIM concern
  • FCIM
J1 VERIFY THE ACM (AUDIO FRONT CONTROL MODULE) , THE APIM (SYNC MODULE) AND THE FCIM (FRONT CONTROLS INTERFACE MODULE) PASS THE NETWORK TEST
  • Ignition ON.
  • Using a diagnostic scan tool, carry out the network test.

Does the ACM, the APIM and the FCIM pass the network test?
Yes GO to J2
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

J2 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the ACM self-test.

Are any Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the ACM DTC Chart in this section.
No GO to J3

J3 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the APIM self-test.

Are any Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the APIM DTC Chart in this section.
No GO to J4

J4 CHECK FOR FCIM (FRONT CONTROLS INTERFACE MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the FCIM self-test.

Are any Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the FCIM DTC Chart in this section.
No GO to J5

J5 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the FCIM connectors.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the FCIM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new FCIM.
REFER to: Front Controls Interface Module (FCIM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. Address the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST K : ONE OR MORE AUDIO/SYNC STEERING WHEEL CONTROL BUTTON IS INOPERATIVE

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
SCCM B137F:09 Steering Wheel Left Switch Pack: Component Failures Sets when the SCCM detects a fault from the left steering wheel switch input circuits.
SCCM B137F:11 Steering Wheel Left Switch Pack: Circuit Short To Ground Sets when the SCCM detects a short to ground from the left steering wheel switch input circuits.
SCCM B137F:17 Steering Wheel Left Switch Pack: Circuit Voltage Above Threshold Sets when the SCCM detects an open from the left steering wheel switch input circuits.
SCCM B1380:09 Steering Wheel Right Switch Pack: Component Failures Sets when the SCCM detects a fault from the right steering wheel switch input circuits.
SCCM B1380:11 Steering Wheel Right Switch Pack: Circuit Short To Ground Sets when the SCCM detects a short to ground from the right steering wheel switch input circuits.
SCCM B1380:17 Steering Wheel Right Switch Pack: Circuit Voltage Above Threshold Sets when the SCCM detects an open from the right steering wheel switch input circuits.

Possible Sources

  • Wiring, terminals, or connectors
  • Steering wheel switch
  • Clockspring
  • Steering wheel
  • SCCM
K1 CHECK FOR VOLTAGE TO THE STEERING WHEEL SWITCH
  • Ignition OFF.
  • Remove the driver airbag.
    REFER to: Driver Airbag (501-20B Supplemental Restraint System, Removal and Installation).
  • Disconnect Right Steering Wheel Switch C2491 .
  • Disconnect Left Steering Wheel Switch C2490 .
  • Ignition ON.
  • Measure:
    Click to display connectors

      Right Steering Wheel Switch


    Positive Lead Measurement / Action Negative Lead
      C2491-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2491-5
      C2491-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2491-5
      C2491-6 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2491-5
      C2491-7 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2491-5

    Click to display connectors

      Left Steering Wheel Switch


    Positive Lead Measurement / Action Negative Lead
      C2490-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2490-5
      C2490-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2490-5
      C2490-6 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2490-5
      C2490-7 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2490-5

Are the voltages approximately 5 volts?
Yes INSTALL a new steering wheel switch. in question.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).
No GO to K2

K2 CHECK THE STEERING WHEEL HARNESS
  • Ignition OFF.
  • Disconnect Clockspring C218B .
  • Ignition ON.
  • Measure:
    Positive Lead Measurement / Action Negative Lead
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing Upper Clockspring C218B, pin 6 (component side) Ford Fusion. Information and Entertainment System. Diagnosis and Testing Ford Fusion. Information and Entertainment System. Diagnosis and Testing Upper Clockspring C218B, pin 16 (component side)
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing Upper Clockspring C218B, pin 7 (component side) Ford Fusion. Information and Entertainment System. Diagnosis and Testing Ford Fusion. Information and Entertainment System. Diagnosis and Testing Upper Clockspring C218B, pin 16 (component side)
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing Upper Clockspring C218B, pin 14 (component side) Ford Fusion. Information and Entertainment System. Diagnosis and Testing Ford Fusion. Information and Entertainment System. Diagnosis and Testing Upper Clockspring C218B, pin 8 (component side)
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing Upper Clockspring C218B, pin 15 (component side) Ford Fusion. Information and Entertainment System. Diagnosis and Testing Ford Fusion. Information and Entertainment System. Diagnosis and Testing Upper Clockspring C218B, pin 8 (component side)

Are the voltages approximately 5 volts?
Yes REPAIR the steering wheel harness (open or short is present) or INSTALL a new steering wheel as necessary.
REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).
No GO to K3

K3 CHECK THE CLOCKSPRING FOR AN OPEN
  • Ignition OFF.
  • Remove the clockspring.
    REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).
  • Measure:
    Positive Lead Measurement / Action Negative Lead
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing Upper Clockspring C218B, pin 6 (component side) Ford Fusion. Information and Entertainment System. Diagnosis and Testing Ford Fusion. Information and Entertainment System. Diagnosis and Testing Lower Clockspring C218C, pin 5 (component side)
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing Upper Clockspring C218B, pin 7 (component side) Ford Fusion. Information and Entertainment System. Diagnosis and Testing Ford Fusion. Information and Entertainment System. Diagnosis and Testing Lower Clockspring C218C, pin 7 (component side)
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing Upper Clockspring C218B, pin 8 (component side) Ford Fusion. Information and Entertainment System. Diagnosis and Testing Ford Fusion. Information and Entertainment System. Diagnosis and Testing Lower Clockspring C218C, pin 9 (component side)
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing Upper Clockspring C218B, pin 14 (component side) Ford Fusion. Information and Entertainment System. Diagnosis and Testing Ford Fusion. Information and Entertainment System. Diagnosis and Testing Lower Clockspring C218C, pin 6 (component side)
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing Upper Clockspring C218B, pin 15 (component side) Ford Fusion. Information and Entertainment System. Diagnosis and Testing Ford Fusion. Information and Entertainment System. Diagnosis and Testing Lower Clockspring C218C, pin 8 (component side)
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing Upper Clockspring C218B, pin 16 (component side) Ford Fusion. Information and Entertainment System. Diagnosis and Testing Ford Fusion. Information and Entertainment System. Diagnosis and Testing Lower Clockspring C218C, pin 10 (component side)

Are the resistances less than 3 ohms?
Yes GO to K4
No INSTALL a new clockspring.
REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).

K4 CHECK FOR CORRECT SCCM (STEERING COLUMN CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the SCCM connectors.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the SCCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new SCCM.
REFER to: Steering Column Control Module (SCCM) (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST L : THE DISPLAY UNIT IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY - NON-TOUCHSCREEN

NOTE: The display unit calibrates after each ignition cycle. Touching the display during an ignition cycle may cause the touchscreen to be inoperative.


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
APIM B108E:01 Display: General Electrical Failure Sets when the APIM detects an error from the display unit.
APIM B108E:02 Display: General Signal Failure Sets when the APIM receives a message from the display unit indicating a fault.
APIM B108E:4A Display: Incorrect Component Installed Sets when the APIM detects an incorrect display unit.
APIM B108E:4B Display: Over Temperature Sets when the APIM receives a message from the display unit reporting an over temperature condition.
APIM B108E:87 Display: Missing Message Sets when the APIM loses communication to the display unit.
APIM U0162:00 Lost Communication With Navigation Display Module: No Sub Type Information Sets when the APIM loses communication to the display unit.

Possible Sources

  • Communication concern
  • Configuration concern
  • LVDS cable
  • Display unit
  • APIM
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Circuit Tester and LVDS Adapter Kit 420-912 (Rotunda part number NUD420-912) or equivalent tool.
L1 CHECK FOR A NETWORK CONCERN

NOTE: The display screen is blank if a concern with the HS-CAN3 is present.

  • Ignition ON.
  • Using a diagnostic scan tool, carry out the network test.

Does the ACM and the APIM pass the network test?
Yes GO to L2
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

L2 CHECK FOR CAN (CONTROLLER AREA NETWORK) COMMUNICATION AND CONFIGURATION DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Code (CMDTCs).

Are any CAN communication or configuration related Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE these Diagnostic Trouble Codes (DTCs) first. REFER to the appropriate DTC Chart in the appropriate section.
No GO to L3

L3 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the ACM self-test.

Are any Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the ACM DTC Chart in this section.
No GO to L4

L4 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the APIM self-test.

Are any Diagnostic Trouble Codes (DTCs) present?
Yes For DTC B108E:4A, INSTALL a correct display unit.
REFER to: Front Display Interface Module (FDIM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation). For DTC B108E:01, B108E:02, B108E:4B, B108E:87 or U0162:00, GO to L5
For all other Diagnostic Trouble Codes (DTCs), REFER to the APIM DTC Chart in this section.
No GO to L5

L5 CHECK THE LVDS (LOW VOLTAGE DIFFERENTIAL SIGNALING) CABLE FOR AN OPEN

NOTICE: Use the male Flex Probe 300-08057 (0.5 mm) or equivalent. Failure to use the correct probe may damage the LVDS cable.

  • Ignition OFF.
  • Disconnect APIM C2383D .
  • Disconnect Display Unit C2253 .
  • Using the male Flex Probe 300-08057 (0.5 mm) or equivalent, measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2383D-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2253-4
      C2383D-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2253-3
      C2383D-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2253-2
      C2383D-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2253-1

Are the resistances less than 3 ohms?
Yes GO to L6
No INSTALL a new LVDS cable.
REFER to: SYNC Module [APIM] to Front Display Interface Module (FDIM) Cable (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).

L6 CHECK FOR CORRECT VOLTAGE TO THE DISPLAY UNIT

NOTICE: Use the male Flex Probe 300-08057 (0.5 mm) or equivalent. Failure to use the correct probe may damage the LVDS cable.

  • Connect APIM C2383D .
  • Ignition ON.
  • Using the male Flex Probe 300-08057 (0.5 mm) or equivalent, measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2253-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage greater than 11 volts?
Yes INSTALL a new display unit.
REFER to: Front Display Interface Module (FDIM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No GO to L7

L7 TEMPORARILY REMOVE THE POWER FROM THE APIM (SYNC MODULE) AND RECHECK THE SYSTEM OPERATION
  • Ignition OFF.
  • Remove BCM fuse 32 (10A).
  • Wait 1 minute.
  • Install BCM fuse 32 (10A).
  • Ignition ON.
  • Test the system to verify the concern is still present.

Is the concern still present?
Yes GO to L8
No The system is operating correctly at this time. VERIFY the specific concern by duplicating the steps that were taken when the original concern was generated. If the concern cannot be duplicated, the concern may have been caused from a low/high voltage event such as jump starting a vehicle or a drained battery.

L8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the APIM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSBd, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (APIM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST M : THE DISPLAY UNIT IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY - TOUCHSCREEN

NOTE: The display unit calibrates after each ignition cycle. Touching the display during an ignition cycle may cause the touchscreen to be inoperative.


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
APIM B108E:01 Display: General Electrical Failure Sets when the APIM detects an error from the display unit.
APIM B108E:02 Display: General Signal Failure Sets in continuous memory when the APIM receives a message from the display unit indicating a fault.
APIM B108E:4A Display: Incorrect Component Installed Sets in continuous memory when the APIM detects an incorrect display unit.
APIM B108E:4B Display: Over Temperature Sets in continuous memory when the APIM receives a message from the display unit reporting an over temperature condition.
APIM B108E:87 Display: Missing Message Sets in continuous memory when the APIM loses communication to the display unit.
APIM U0162:00 Lost Communication With Navigation Display Module: No Sub Type Information Sets in continuous memory when the APIM loses communication to the display unit.

Possible Sources

  • Communication concern
  • Configuration concern
  • LVDS cable
  • Display unit
  • APIM
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Circuit Tester and LVDS Adapter Kit 420-912 (Rotunda part number NUD420-912) or equivalent tool.
M1 CHECK FOR A NETWORK CONCERN

NOTE: The display screen is blank if a concern with the HS-CAN3 is present.

  • Ignition ON.
  • Using a diagnostic scan tool, carry out the network test.

Does the ACM and the APIM pass the network test?
Yes GO to M2
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

M2 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the APIM self-test.

Are any Diagnostic Trouble Codes (DTCs) present?
Yes For DTC B108E:4A, INSTALL the correct display unit.
REFER to: Front Display Interface Module (FDIM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation). For DTC B108E:01, B108E:02, B108E:4B, B108E:87 or U0162:00, GO to M11
For all other Diagnostic Trouble Codes (DTCs), REFER to the DTC Chart in this section.
No GO to M3

M3 CHECK FOR CAN (CONTROLLER AREA NETWORK) COMMUNICATION AND CONFIGURATION DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Code (CMDTCs).

Are any CAN communication or configuration related Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE these Diagnostic Trouble Codes (DTCs) first. REFER to the appropriate DTC Chart in the appropriate section.
No GO to M4

M4 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the ACM self-test.

Are any Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the ACM DTC Chart in this section.
No GO to M5

M5 REBOOT THE APIM (SYNC MODULE) AND RECHECK THE SYSTEM OPERATION
  • NOTE: In the event the APIM is not receiving the ignition status message, the audio system still powers up when using the SEEK UP and POWER buttons to reboot the APIM. Simultaneously press and hold the SEEK UP and POWER buttons for 10 seconds. As the APIM reboot begins, the touchscreen turns black before the startup sequence begins.
  • After the reboot is complete, operate the system to verify if the concern is still present.

Is the concern still present?
Yes If the touchscreen display is blank or black, GO to M10
If the touchscreen display is not responsive to touch, is locked or frozen, GO to M6
If the touchscreen display is slow to respond to touch, GO to M8
If the image displayed on the touchscreen is incorrect, the image color is incorrect, or the image is distorted, flickering, or unclear, GO to M9
For all other concerns with the touchscreen display, GO to M10
No VERIFY the specific concern by duplicating the steps that were taken when the original concern was generated. If the concern is not duplicated, the system is operating correctly at this time. INSTRUCT the vehicle owner the correct operation of the touchscreen display.

M6 ACCESS THE BEZEL DIAGNOSTICS
  • Access "APIM Diagnostics" using Bezel Diagnostics.
    REFER to: Bezel Diagnostics (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, General Procedures).
  • Select the "RGB Pixel Test".

Does the touchscreen enter the "RGB Pixel Test" mode?
Yes GO to M7
No GO to M11

M7 INSPECT THE DISPLAY FOR CRACKS
  • While cycling through one color at a time, carefully inspect the screen for cracks.

Are any cracks present on the display?
Yes
Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (FDIM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test.
No GO to M8

M8 CONFIRM THE TOUCH RESPONSE
  • Access "APIM Diagnostics" using Bezel Diagnostics.
    REFER to: Bezel Diagnostics (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, General Procedures).
  • Select the "Touchscreen Activation Test".
  • Touch several points around the display and observe the display touch response. The most recent touch point is indicated by a blue box and prior touch points are indicated by white boxes.

Does the display respond correctly and respond in a timely manner to each touch point?
Yes VERIFY the specific concern by duplicating the steps that were taken when the original concern was generated. If the concern cannot be duplicated, the system is operating correctly at this time. INSTRUCT the vehicle owner in the correct operation of the touchscreen display.
No GO to M13

M9 INSPECT THE TOUCHSCREEN DISPLAY IMAGE CLARITY
  • Access "APIM Diagnostics" using Bezel Diagnostics.
    REFER to: Bezel Diagnostics (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, General Procedures).
  • Select the "RGB Pixel Test" and then "Display Test Pattern" while inspecting the display image quality.

Is the image quality concern present when using the "RGB Pixel Test" and "Display Test Pattern" functions?
Yes GO to M13
No The system is operating correctly at this time. VERIFY the specific concern by duplicating the steps that were taken when the original concern was generated.

M10 CHECK IF THE IPC (INSTRUMENT PANEL CLUSTER) POWERS UP
  • Ignition OFF.
  • Ignition ON.

Does the IPC power up when the ignition is cycled on?
Yes GO to M11
No DIAGNOSE the no power in ON condition.
REFER to: Steering Wheel and Column Electrical Components (211-05 Steering Wheel and Column Electrical Components, Diagnosis and Testing).

M11 CHECK THE LVDS (LOW VOLTAGE DIFFERENTIAL SIGNALING) CABLE FOR AN OPEN

NOTICE: Use the male Flex Probe 300-08057 (0.5 mm) or equivalent. Failure to use the correct probe may damage the LVDS cable.

  • Ignition OFF.
  • Disconnect APIM C2383D .
  • Disconnect Display Unit C2253 .
  • Using the male Flex Probe 300-08057 (0.5 mm) or equivalent, measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2383D-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2253-4
      C2383D-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2253-3
      C2383D-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2253-2
      C2383D-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2253-1

Are the resistances less than 3 ohms?
Yes GO to M12
No INSTALL a new LVDS cable.
REFER to: SYNC Module [APIM] to Front Display Interface Module (FDIM) Cable (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).

M12 CHECK FOR CORRECT VOLTAGE TO THE DISPLAY UNIT

NOTICE: Use the male Flex Probe 300-08057 (0.5 mm) or equivalent. Failure to use the correct probe may damage the LVDS cable.

  • Connect APIM C2383D .
  • Ignition ON.
  • Using the male Flex Probe 300-08057 (0.5 mm) or equivalent, measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C2253-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage greater than 11 volts?
Yes
Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (FDIM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test.
No GO to M13

M13 TEMPORARILY REMOVE THE POWER FROM THE APIM (SYNC MODULE) AND RECHECK THE SYSTEM OPERATION
  • Ignition OFF.
  • Remove BCM fuse 32 (10A).
  • Wait 1 minute.
  • Install BCM fuse 32 (10A).
  • Ignition ON.
  • Test the system to verify the concern is still present.

Is the concern still present?
Yes GO to M14
No The system is operating correctly at this time. VERIFY the specific concern by duplicating the steps that were taken when the original concern was generated. If the concern cannot be duplicated, the concern may have been caused from a low/high voltage event such as jump starting a vehicle or a drained battery.

M14 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the APIM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (APIM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST N : SOUND FROM THE SYNC SYSTEM (MUSIC/AUDIBLE PROMPTS) IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

Possible Sources

  • Wiring, terminals, or connectors
  • Steering wheel switch input concern
  • APIM
  • ACM
N1 CHECK THE OPERATION OF THE SPEAKERS USING THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) MODE
  • Ignition ON.
  • Operate the audio system in AM/ FM mode.
  • Using the audio system fade and balance features, adjust the audio sound to each of the zones (left front, right front, left rear and right rear).

Do all of the speakers operate?
Yes GO to N2
No REFER to the appropriate symptom in the Speakers and Sound Quality Symptom Chart.

N2 CHECK THE SCCM (STEERING COLUMN CONTROL MODULE) STEERING WHEEL SWITCH PARAMETER IDENTIFICATIONS (PIDS)
  • View the following SCCM steering wheel audio/media switch Parameter Identifications (PIDs) while pressing each button:
    • Access the  SCCM  and monitor the  SW_VOICE (none)  PID

    • Access the  SCCM  and monitor the  SW_MODE (none)  PID

    • Access the  SCCM  and monitor the  SW_MUTE (none)  PID


Do the Parameter Identifications (PIDs) correspond correctly?
Yes GO to N3
No GO to Pinpoint Test K

N3 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect ACM C240B .
  • Disconnect APIM C2383A .
  • Measure:
    Click to display connectors

      Mono/Alert


    Positive Lead Measurement / Action Negative Lead
      C2383A-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2383A-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Stereo Left


    Positive Lead Measurement / Action Negative Lead
      C2383A-23 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2383A-24 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Stereo Right


    Positive Lead Measurement / Action Negative Lead
      C2383A-25 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2383A-26 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to N4
No REPAIR the circuit in question.

N4 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TO VOLTAGE
  • Ignition ON.
  • Measure:
    Click to display connectors

      Mono/Alert


    Positive Lead Measurement / Action Negative Lead
      C2383A-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2383A-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Stereo Left


    Positive Lead Measurement / Action Negative Lead
      C2383A-23 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2383A-24 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Stereo Right


    Positive Lead Measurement / Action Negative Lead
      C2383A-25 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C2383A-26 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to N5

N5 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TOGETHER
  • Measure:
    Click to display connectors

      Mono/Alert


    Positive Lead Measurement / Action Negative Lead
      C2383A-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2383A-4

    Click to display connectors

      Stereo Left


    Positive Lead Measurement / Action Negative Lead
      C2383A-23 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2383A-24

    Click to display connectors

      Stereo Right


    Positive Lead Measurement / Action Negative Lead
      C2383A-25 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2383A-26

Are the resistances greater than 10,000 ohms?
Yes GO to N6
No REPAIR the circuits in question.

N6 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR AN OPEN
  • Measure:
    Click to display connectors

      Mono/Alert


    Positive Lead Measurement / Action Negative Lead
      C2383A-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-8
      C2383A-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-21

    Click to display connectors

      Stereo Left


    Positive Lead Measurement / Action Negative Lead
      C2383A-23 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-12
      C2383A-24 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-25

    Click to display connectors

      Stereo Right


    Positive Lead Measurement / Action Negative Lead
      C2383A-25 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-13
      C2383A-26 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-26

Are the resistances less than 3 ohms?
Yes GO to N7
No REPAIR the circuit in question.

N7 CHECK FOR AN AC (ALTERNATING CURRENT) VOLTAGE SIGNAL FROM THE APIM (SYNC MODULE) OUTPUT CIRCUITS
  • Connect APIM C2383A .
  • Ignition ON.
  • For a concern playing music using the SYNC system, play an audio file through the audio system using a SYNC audio source (Bluetooth or USB port).
  • For a concern with the SYNC audible prompts, repeatedly press the VOICE button on the steering wheel switch while measuring the voltage.
  • NOTE: The ACM C240A connector must be connected for this test. Measure:
    Click to display connectors

      Mono/Alert


    Positive Lead Measurement / Action Negative Lead
      C240B-8 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-21

    Click to display connectors

      Stereo Left


    Positive Lead Measurement / Action Negative Lead
      C240B-12 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-25

    Click to display connectors

      Stereo Right


    Positive Lead Measurement / Action Negative Lead
      C240B-13 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-26

Is a fluctuating AC voltage present?
Yes GO to N9
No GO to N8

N8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (APIM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

N9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ACM.
REFER to: Audio Front Control Module (ACM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST O : VOICE COMMANDS ARE INOPERATIVE OR OUTGOING AUDIO IS NOT TRANSMITTED DURING A PHONE CALL

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
APIM B1D79:11 Microphone Input: Circuit Short To Ground Sets when the APIM detects a short to ground from the microphone circuitry.
APIM B1D79:12 Microphone Input: Circuit Short To Battery Sets when the APIM detects a short to voltage from the microphone circuitry.
APIM B1D79:13 Microphone Input: Circuit Open Sets when the APIM detects an open from the microphone circuitry.

Possible Sources

  • Wiring, terminals, or connectors
  • Steering wheel switch input concern
  • Microphone
  • APIM
O1 CHECK THE SCCM (STEERING COLUMN CONTROL MODULE) STEERING WHEEL SWITCH PARAMETER IDENTIFICATIONS (PIDS)
  • Ignition ON.
  • View the following SCCM Parameter Identifications (PIDs) while pressing the voice and mute buttons on the steering wheel.
    • Access the  SCCM  and monitor the  SW_VOICE (none)  PID

    • Access the  SCCM  and monitor the  SW_MUTE (none)  PID


Do the Parameter Identifications (PIDs) correspond correctly?
Yes GO to O2
No GO to Pinpoint Test K

O2 CHECK THE MICROPHONE CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect APIM C2383A .
  • Disconnect Voice Microphone C9221 .
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C9221-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C9221-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to O3
No REPAIR the circuit in question.

O3 CHECK THE MICROPHONE CIRCUITS FOR A SHORT TO VOLTAGE
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C9221-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C9221-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to O4

O4 CHECK THE MICROPHONE CIRCUITS FOR A SHORT TOGETHER
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C9221-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C9221-3

Is the resistance greater than 10,000 ohms?
Yes GO to O5
No REPAIR the circuits.

O5 CHECK THE MICROPHONE CIRCUITS FOR AN OPEN
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C9221-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2383A-12
      C9221-3 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2383A-13

Are the resistances less than 3 ohms?
Yes GO to O6
No REPAIR the circuit in question.

O6 CHECK THE MICROPHONE
  • Connect APIM C2383A .
  • INSTALL a new voice microphone.
    REFER to: Voice Microphone (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
  • Test the microphone operation by checking the outgoing call audio with a test phone.

Does the outgoing call audio operate correctly?
Yes The repair is complete.
No GO to O7

O7 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Disconnect and inspect the APIM connector.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (APIM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST P : A USB (UNIVERSAL SERIAL BUS) INPUT CONCERN

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Component Location (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).
REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
APIM B1252:11 USB Port: Circuit Short To Ground Sets when the APIM detects a short to ground from the USB cable.
APIM B1252:13 USB Port: Circuit Open Sets when the APIM detects an open from the USB cable.
APIM B14FD:11 External Media Control Connectivity: Circuit Short To Ground Sets when the APIM detects a short to ground from the USB hub power supply circuit.

Possible Sources

  • USB device
  • Foreign object in the USB port
  • USB cable
  • Media hub
  • APIM
P1 CHECK FOR FOREIGN MATERIAL IN THE USB (UNIVERSAL SERIAL BUS) PORT(S)
  • Ignition OFF.
  • Remove any devices connected to the USB port(s).
  • Inspect the USB ports for foreign material.

Is any foreign material present in either USB port?
Yes REMOVE the foreign material present in the USB port.
No For vehicles equipped with a non-touchscreen display unit,
For vehicles equipped with a touchscreen display unit, GO to P4

P2 CHECK THE OPERATION FROM THE USB (UNIVERSAL SERIAL BUS) PORT
  • Ignition ON.
  • Connect the MIT 105-00120 to the USB port.
  • Using the MIT 105-00120, attempt to play an audio file.

Is the audio output OK?
Yes The system is operating correctly. The concern is with the suspect USB device.
No GO to P3

P3 BYPASS THE USB (UNIVERSAL SERIAL BUS) CABLE
  • Ignition OFF.
  • Obtain a new USB cable.
  • Connect one end of the new USB cable to the APIM.
  • Ignition ON.
  • Connect the MIT 105-00120 to the USB port.
  • Using the MIT 105-00120, attempt to play an audio file.

Is the audio output OK?
Yes INSTALL the new USB cable.
REFER to: SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No GO to P13

P4 CHECK THE OPERATION FROM BOTH USB (UNIVERSAL SERIAL BUS) PORTS
  • Ignition ON.
  • Connect the MIT 105-00120 to one USB port.
  • Using the MIT 105-00120, attempt to play an audio file.
  • Connect the MIT 105-00120 to the other USB port.
  • Using the MIT 105-00120, attempt to play an audio file.

Is the audio output OK for both USB ports?
Yes The system is operating correctly. The concern is with the suspect USB device.
No If the audio output is inoperative for only one USB port in a dual port media hub, INSTALL a new media hub.
REFER to: Universal Serial Bus (USB) Hub (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation). If the audio output is inoperative for only the front USB port in a single port media hub, INSTALL a new media hub.
REFER to: Universal Serial Bus (USB) Hub (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation). If the audio output is inoperative for only the rear USB port, GO to P5
If the audio output is inoperative for both USB ports, GO to P6

P5 BYPASS THE SECONDARY USB (UNIVERSAL SERIAL BUS) CABLE
  • Ignition OFF.
  • Obtain a new secondary USB cable.
  • Connect one end of the new USB cable to the media hub.
  • Ignition ON.
  • Connect the MIT 105-00120 to the USB port.
  • Using the MIT 105-00120, attempt to play an audio file.

Is the audio output OK?
Yes INSTALL the new secondary USB cable.
REFER to: SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No INSTALL a new media hub.
REFER to: Universal Serial Bus (USB) Hub (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).

P6 CHECK FOR POWER TO THE MEDIA HUB
  • Ignition OFF.
  • Disconnect Media Hub C3512A .
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C3512A-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C3512A-4

Is the voltage greater than 11 volts?
Yes GO to P11
No GO to P7

P7 CHECK THE MEDIA HUB POWER AND RETURN CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect APIM C2383A .
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C3512A-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C3512A-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to P8
No REPAIR the circuit in question.

P8 CHECK THE MEDIA HUB POWER AND RETURN CIRCUITS FOR A SHORT TO VOLTAGE
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C3512A-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C3512A-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to P9

P9 CHECK THE MEDIA HUB POWER AND RETURN CIRCUITS FOR A SHORT TO EACH OTHER
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C3512A-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C3512A-4

Is the resistance greater than 10,000 ohms?
Yes GO to P10
No REPAIR the circuits.

P10 CHECK THE MEDIA HUB POWER AND RETURN CIRCUITS FOR AN OPEN
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C3512A-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2383A-8
      C3512A-4 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2383A-38

Are the resistances less than 3 ohms?
Yes GO to P13
No REPAIR the circuit in question.

P11 BYPASS THE MEDIA HUB
  • Ignition OFF.
  • Disconnect the primary USB cable from the media hub.
  • Ford Fusion. Information and Entertainment System. Diagnosis and Testing Connect a Type A 4 Pin To Female Type Mini-B 5 Pin USB 2.0 Adaptor (Rotunda part number CCMUSB-AF-BF5) or equivalent to the rear USB cable.
  • Ignition ON.
  • Connect the MIT 105-00120 to the USB adaptor.
  • Using the MIT 105-00120, attempt to play an audio file.

Is the audio output OK?
Yes INSTALL a new media hub.
REFER to: Universal Serial Bus (USB) Hub (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No GO to P12

P12 BYPASS THE PRIMARY USB (UNIVERSAL SERIAL BUS) CABLE
  • Ignition OFF.
  • Obtain a new primary USB cable.
  • Connect one end of the new primary USB cable to the APIM.
  • Ford Fusion. Information and Entertainment System. Diagnosis and Testing Connect a Type A 4 Pin To Female Type Mini-B 5 Pin USB 2.0 Adaptor (Rotunda part number CCMUSB-AF-BF5) or equivalent to the other end of the new primary front USB cable.
  • Connect the MIT 105-00120 to the USB adaptor.
  • Ignition ON.
  • Using the MIT 105-00120, attempt to play an audio file.

Is the audio output OK?
Yes INSTALL the new primary USB cable.
REFER to: SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No GO to P13

P13 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (APIM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST Q : UNABLE TO PAIR BLUETOOTH DEVICE OR A BLUETOOTH FUNCTIONALITY IS INOPERATIVE

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

Possible Sources

  • Bluetooth device
  • APIM
Q1 CHECK THE APIM (SYNC MODULE) BLUETOOTH PAIRING CAPABILITY
  • Ignition ON.
  • Connect one of the following to a USB port:
    • A MIT 420-373 (or Rotunda part number 105-00120-GEN2) or equivalent verification tool.
    • Compatible Bluetooth Device (only if the MIT (or equivalent verification tool) is not available). Refer to the appropriate Ford website to view a list of compatible devices and features.
  • With the MIT (equivalent verification tool) or compatible Bluetooth device in Bluetooth mode, pair it with the APIM. Follow the device instructions for Bluetooth pairing.
  • View the following APIM Parameter Identifications (PIDs):
    • Access the  APIM  and monitor the  BT_PAIR (none)  PID

    • Access the  APIM  and monitor the  BT_CONN (none)  PID


Do the Parameter Identifications (PIDs) both read "Yes"?
Yes The Bluetooth device in question is not compatible.
No GO to Q2

Q2 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (APIM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST R : THE 911 ASSIST OR EMERGENCY ASSISTANCE NOT OPERATIONAL MESSAGE DISPLAYS

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

If a fault message appears indicating the 911 Assist or emergency assistance is not operational, the concern may be caused due to modules not communicating or incorrect APIM procedures.

Possible Sources

  • 911 Assist or emergency assistance feature disabled
  • Network communication concern
  • Module configuration concern
  • APIM
R1 VERIFY THE 911 ASSIST OR EMERGENCY ASSISTANCE FEATURE IS ENABLED
  • Ignition ON.
  • Check the 911 Assist or emergency assistance feature setting in the display settings menu.

Is the 911 Assist or emergency assistance setting enabled?
Yes GO to R2
No ENABLE the 911 Assist or emergency assistance feature.

R2 CHECK FOR CONTINUOUS MEMORY DIAGNOSTIC TROUBLE CODES (CMDTCS)
  • Using a diagnostic scan tool, retrieve the Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any Continuous Memory Diagnostic Trouble Codes (CMDTCs) present?
Yes REFER to the appropriate DTC Chart in the appropriate section.
No GO to R3

R3 CHECK THE VEHICLE SERVICE HISTORY
  • Check the vehicle service history for recent service actions related to the RCM and the APIM.

Is any recent service action noted with the RCM or the APIM?
Yes CARRY OUT the PMI procedure using As-Built data as directed by the diagnostic scan tool for the module in question.
No GO to R4

R4 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (APIM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST S : THE COMPASS/NAVIGATION IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Component Location (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).
REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

Audio Unit Coaxial Cable Connections

Ford Fusion. Information and Entertainment System. Diagnosis and Testing
Item Part Number Description
1 AM/FM1 antenna cable connection
2 FM2 antenna cable connection
3 Satellite radio cable connection

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
APIM B119F:01 GPS Antenna: General Electrical Failure Sets when the APIM detects a short to ground or short to voltage from the GPS antenna cable.
APIM B119F:13 GPS Antenna: Circuit Open Sets when the APIM detects an open from the GPS antenna cable.

Possible Sources

  • Corrosion
  • Network communication concern
  • Obstructions in the GPS antenna line of sight to the satellite
  • GPS antenna cable
  • Roof mounted antenna
  • ACM
  • APIM
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Kit Tool 420-525 (Rotunda part number NUD420-525) or equivalent tool.
S1 CHECK FOR ABS (ANTI-LOCK BRAKE SYSTEM) MODULE NETWORK COMMUNICATION
  • Ignition ON.
  • Using a diagnostic scan tool, clear the APIM Diagnostic Trouble Codes (DTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait 30 seconds.
  • Using a diagnostic scan tool, carry out the APIM self-test.

Is DTC U0121:00 present?
Yes GO to Pinpoint Test Z
No GO to S2

S2 CHECK THE GPS (GLOBAL POSITIONING SYSTEM) ANTENNA RECEPTION
  • Access "APIM Diagnostics" using Bezel Diagnostics.
    REFER to: Bezel Diagnostics (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, General Procedures).
  • Select "Location Information".
  • NOTE: If the value reads less than 3 for "Number of Satellites" or "No GPS Fix" for "Fix Mode", drive the vehicle to an outdoor location free from obstacles such as tall buildings and large trees. Monitor the "Number of Satellites" and "Fix Mode".

Are 3 or more satellites displayed for "Number of Satellites" and is "3D fix obtained" displayed for "fix Mode"?
Yes GO to S3
No GO to S4

S3 CHECK COMPASS FOR CORRECT OPERATION
  • Operate the vehicle and observe the compass heading.

Does the compass operate correctly?
Yes The system is operating correctly at this time. The concern may have been caused by obstructions in the antenna line of sight to the satellites for an extended period of time.
No GO to S13

S4 CHECK FOR CORRECT APIM (SYNC MODULE) OUTPUT VOLTAGE AT THE GPS (GLOBAL POSITIONING SYSTEM) CABLE CONNECTION
  • Ignition OFF.
  • Disconnect GPS antenna cable from the APIM .
  • Ignition ON.
  • Using the female Flex Probe 300-08058 (0.5 mm x 0.5 mm) or equivalent, measure:
    Positive Lead Measurement / Action Negative Lead
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing GPS cable core at the APIM (component side) Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage between 4.7 and 5.8 volts?
Yes For vehicles not equipped with a satellite radio, GO to S9
For vehicles equipped with a satellite radio, GO to S5
No GO to S13

S5 CHECK FOR PROMOTIONAL CHANNEL 1
  • Operate the audio system in satellite radio mode.
  • Select channel 1.

Does the satellite radio system receive channel 1 with normal sound quality?
Yes GO to S8
No GO to S6

S6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OUTPUT VOLTAGE TO THE SATELLITE RADIO ANTENNA CABLE
  • Ignition OFF.
  • Disconnect the satellite radio antenna cable at the ACM .
  • Ignition ON.
  • NOTE: Refer to the diagram at the beginning of this test to identify the correct cable connection to the ACM. Using the female Flex Probe 300-08058 (0.5 mm x 0.5 mm) or equivalent, measure:
    Positive Lead Measurement / Action Negative Lead
    Satellite antenna cable core (component side) Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage between 4.7 and 5.8 volts?
Yes GO to S7
No GO to S12

S7 CHECK FOR VOLTAGE TO THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA
  • Ignition OFF.
  • Connect the satellite radio antenna cable to the ACM .
  • Disconnect the GPS/satellite radio antenna cable from the roof mounted antenna.
  • Ignition ON.
  • Measure:
    Positive Lead Measurement / Action Negative Lead
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing GPS/satellite radio antenna cable core at the antenna, cavity 1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage between 4.7 and 5.8 volts?
Yes GO to S8
No IDENTIFY the cable with the open or short. INSTALL a new GPS/satellite radio cable for the one in question.
REFER to: Audio Unit Antenna Cable (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).

S8 ISOLATE THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA SPLITTER CABLE
  • INSTALL a new GPS/satellite radio antenna splitter cable.
    REFER to: Audio Unit Antenna Cable (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
  • Operate the vehicle and observe the compass heading.

Does the compass operate correctly?
Yes The repair is complete.
No GO to S10

S9 CHECK FOR VOLTAGE TO THE GPS (GLOBAL POSITIONING SYSTEM) ANTENNA
  • Ignition OFF.
  • Disconnect the GPS antenna cable from the roof mounted antenna.
  • Connect the GPS antenna cable to the APIM .
  • Ignition ON.
  • Measure:
    Positive Lead Measurement / Action Negative Lead
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing GPS antenna cable core at the antenna, cavity 1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage between 4.7 and 5.8 volts?
Yes GO to S10
No IDENTIFY the cable with the open or short. INSTALL a new GPS cable for the one in question.
REFER to: Audio Unit Antenna Cable (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).

S10 CHECK THE ANTENNA BASE AND MOUNTING SURFACE
  • Remove the roof mounted antenna.
    REFER to: Audio Unit Antenna (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
  • Inspect for corrosion on the audio unit antenna base and the vehicle mounting surface.

Is audio unit base and mounting free of corrosion?
Yes GO to S11
No REPAIR any corrosion on the antenna unit base and/or vehicle mounting surface. INSTALL the antenna and make sure the correct torque value is used when tightening the fastener.
REFER to: Audio Unit Antenna (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).

S11 CHECK THE ROOF MOUNTED ANTENNA
  • Install a new roof mounted antenna.
    REFER to: Audio Unit Antenna (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
  • Test the system for normal operation.

Does the compass operate correctly?
Yes The repair is complete.
No GO to S13

S12 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ACM.
REFER to: Audio Front Control Module (ACM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

S13 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the APIM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (APIM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST T : THE SYNC CONNECT FEATURE IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Component Location (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).
REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

TCU Antenna Cable Connections

Ford Fusion. Information and Entertainment System. Diagnosis and Testing
Item Part Number Description
1 Secondary cellular antenna cable connection
2 Primary cellular antenna cable connection

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
TCU B1246:11 GSM (Group System for Mobile) Antenna: Circuit Short To Ground Sets when the TCU detects a short to ground from the primary cellular antenna cable to the GPS/satellite radio antenna for more than 5 seconds.
TCU B1246:13 GSM (Group System for Mobile) Antenna: Circuit Open Sets when the TCU detects an open from the primary cellular antenna cable to the GPS/satellite radio antenna for more than 5 seconds.

Possible Sources

  • Outdated FordPass mobile application software version/level
  • Poor TCU reception
  • Cellular device
  • Wiring, terminals, or connectors
  • Primary cellular antenna cable
  • Roof mounted antenna
  • TCU

Visual Inspection and Pre-checks

  • Check the following with the vehicle owner:
  • The FordPass mobile application software version level matches the latest software version level available.
  • The device is logged into the FordPass mobile application with the login created from the application or with the Ford Owner account login that corresponds with the vehicle.
  • The vehicle is added to the FordPass mobile application.
  • SYNC Connect has been fully activated by authorizing the vehicle within the FordPass mobile application.
  • The vehicle is within cell phone tower range. Refer to the coverage map at mobile data service provider website.
  • Check the operation of the FordPass mobile applications for correct operation.
NOTE: This pinpoint test presumes the Diagnostic Pre-Checks have been completed.
T1 CHECK FOR CORRECT VEHICLE OPERATION
  • Verify the SYNC Connect function in question operates correctly on the vehicle, independent of the FordPass mobile application. For example, if the SYNC Connect door lock/unlock function is inoperative, check the operation of the door locks using the door lock control switch or IKT/passive key.

Does the base function in question operate when tested on the vehicle?
Yes GO to T2
No REFER to the appropriate section in the Workshop Manual to diagnose the inoperative function.

T2 VERIFY THE TCU (TELEMATIC CONTROL UNIT MODULE) PASSES THE NETWORK TEST
  • Ignition ON.
  • Using a diagnostic scan tool, carry out the network test.

Does the TCU pass the network test?
Yes GO to T3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

T3 CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any lost communication Diagnostic Trouble Codes (DTCs) set in any audio system module?
Yes REFER to the appropriate DTC Chart in this section.
No GO to T4

T4 CHECK FOR PRIMARY CELLULAR ANTENNA VOLTAGE OUTPUT
  • Ignition OFF.
  • Disconnect the primary cellular antenna cable from the TCU .
  • Ignition ON.
  • NOTE: Refer to the diagram at the beginning of this test to identify the correct cable connection to the TCU. Using the female Flex Probe 300-08058 (0.5 mm x 0.5 mm) or equivalent, measure:
    Positive Lead Measurement / Action Negative Lead
    Primary cellular antenna cable core at the TCU (component side) Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage approximately 1.8 volts?
Yes GO to T5
No GO to T6

T5 CHECK FOR VOLTAGE TO THE CELLULAR ANTENNA
  • Ignition OFF.
  • Connect the primary cellular antenna cable to the TCU .
  • Disconnect primary cellular antenna cable from the roof mounted antenna.
  • Ignition ON.
  • Measure:
    Positive Lead Measurement / Action Negative Lead
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing Primary cellular antenna cable core at the GPS/satellite radio antenna, cavity 2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage approximately 1.8 volts?
Yes INSTALL a new roof mounted antenna.
REFER to: Audio Unit Antenna (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation). TEST the system for normal operation. If the concern is still present, GO to T6
No IDENTIFY the antenna cable with the open or short condition. INSTALL a new cable in question.
REFER to: Audio Unit Antenna Cable (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).

T6 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION
  • Ignition OFF.
  • Inspect the TCU connector.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the TCU connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new TCU.
REFER to: Telematics Control Unit (TCU) Module (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST U : THE VEHICLE WI-FI HOTSPOT FEATURE IS INOPERATIVE, EXPERIENCING POOR DATA SPEED OR CANNOT STREAM ANY DATA

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Component Location (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).
REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

TCU Antenna Cable Connections

Ford Fusion. Information and Entertainment System. Diagnosis and Testing
Item Part Number Description
1 Secondary cellular antenna cable connection
2 Primary cellular antenna cable connection

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
TCU B1D55:11 Antenna #2: Circuit Short To Ground Sets when the TCU detects a short to ground from the secondary cellular antenna cable for more than 5 seconds.
TCU B1D55:13 Antenna #2: Circuit Open Sets when the TCU detects an open from the secondary cellular antenna cable for more than 5 seconds.

Possible Sources

  • FordPass concern
  • Poor TCU reception
  • Wi-Fi connected device
  • Wiring, terminals, or connectors
  • Secondary cellular antenna
  • Secondary cellular antenna cable
  • TCU
U1 CHECK FOR CORRECT SYNC CONNECT OPERATION
  • Verify the SYNC Connect function operates correctly. For example, check the operation of the door locks using the SYNC Connect feature.

Does the SYNC Connect feature operate?
Yes GO to U2
No GO to Pinpoint Test T

U2 COMPARE THE WI-FI SPEED TO A SECOND DEVICE
  • Park the vehicle away from buildings with a clear view of the sky.
  • Establish a vehicle Wi-Fi Hotspot connection.
  • Use a laptop (or equivalent device), connect to the vehicle Wi-Fi Hotspot.
    • Using the network connection settings or compatible software on the laptop (or equivalent device), document the connection speed.
  • Disconnect the laptop (or equivalent device) from the vehicle Wi-Fi Hotspot
  • Establish a Wi-Fi connection using a cell phone (or equivalent device) using the cellular network.
  • Use the laptop (or equivalent device) to connect to the new Wi-Fi Hotspot.
    • Using the network connection settings or compatible software on the laptop (or equivalent device), document the connection speed.
  • Compare the data speed from the vehicle Wi-Fi Hotspot to the second device supporting a Wi-Fi hotspot.

Is the data speed of the vehicle 50% or less than the second device?
Yes GO to U3
No The system is operating as designed. The concern may have been caused by environmental conditions or obstruction to the signal.

U3 CHECK FOR TCU (TELEMATIC CONTROL UNIT MODULE) SECONDARY CELLULAR ANTENNA VOLTAGE OUTPUT
  • Ignition OFF.
  • Disconnect the secondary cellular antenna cable from the TCU .
  • Ignition ON.
  • NOTE: Refer to the diagram at the beginning of this test to identify the correct cable connection to the TCU. Using the female Flex Probe 300-08058 (0.5 mm x 0.5 mm) or equivalent, measure:
    Positive Lead Measurement / Action Negative Lead
    Secondary cellular antenna cable core at the TCU (component side) Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage approximately 1.8 volts?
Yes GO to U4
No GO to U5

U4 CHECK FOR VOLTAGE TO THE SECONDARY CELLULAR ANTENNA
  • Ignition OFF.
  • Connect the secondary cellular antenna cable to the TCU .
  • Disconnect secondary cellular antenna cable from the secondary cellular (TCU) antenna.
  • Ignition ON.
  • Measure:
    Positive Lead Measurement / Action Negative Lead
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing secondary cellular antenna cable core at the secondary cellular (TCU) antenna Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage approximately 1.8 volts?
Yes INSTALL a new secondary cellular antenna.
REFER to: Telematics Control Unit (TCU) Module Antenna (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation). TEST the system for normal operation. If the concern is still present, GO to U5
No INSTALL a new secondary cellular antenna cable.
REFER to: Audio Unit Antenna (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).

U5 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION
  • Ignition OFF.
  • Inspect the TCU connector.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the TCU connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new TCU.
REFER to: Telematics Control Unit (TCU) Module (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST V : SYNC APPLINK CONCERN

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

  • NOTE: AppLink does not operate if Android Auto™ and Apple CarPlay™ are enabled.

    REVIEW the mobile device platform, application, and application version compatibility list. Refer to the appropriate Ford authorized website to view a list of compatible devices and features. It is normal for incompatible mobile device platforms, applications, and application versions to be unavailable through SYNC AppLink.
    • If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth only, GO to Pinpoint Test Q
    • If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth and the USB port, GO to Pinpoint Test P

Possible Sources

  • Refer to the pinpoint test
Diagnostic steps are not provided for this symptom or DTC.  REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST W : ANDROID AUTO™ OR APPLE CARPLAY™ CONCERN

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

  • NOTE: Make sure the operating system of the device and the SYNC system are current.

    CHECK the operation of the USB port by using a known good USB device to play audio files.
    • If the SYNC system does not recognize the USB device, GO to Pinpoint Test P
    • If the SYNC system recognizes the USB device, refer to the Android Auto™ or Apple CarPlay™ information in the Owner Literature.

Possible Sources

  • Refer to the pinpoint test
Diagnostic steps are not provided for this symptom or DTC.  REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST X : ANC (ACTIVE NOISE CONTROL) -RELATED CONCERN

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
DACMC B116A:01 Handset Microphone: General Electrical Failure Sets when the DACMC detects the left front ANC microphone circuits are shorted together.
DACMC B117A:01 Backup Microphone: General Electrical Failure Sets when the DACMC detects the right front ANC microphone circuits are shorted together.
DACMC B13F5:01 Microphone 3: General Electrical Failure Sets when the DACMC detects the rear ANC microphone circuits are shorted together.

Possible Sources

  • Wiring, terminals, or connectors
  • ANC microphone
  • ACM ( DACMC)

Visual Inspection and Pre-checks

  • Make sure no modifications have been made to the audio system.
  • Inspect the speaker areas for items that may be blocking the speaker sound output.
NOTE: The ANC system is not compatible with aftermarket audio system components and architectures not approved by Ford.
X1 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) SPEAKER-RELATED DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, carry out the ACM self-test.

Are any ACM speaker-related Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE the speaker Diagnostic Trouble Codes (DTCs) first. REFER to the ACM DTC Chart in this section.
No For vehicles equipped with anything except the 12 speaker system, GO to X3
For vehicles equipped with the 12 speaker system, GO to X2

X2 CHECK FOR DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) SPEAKER-RELATED DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the DSP self-test.

Are any DSP speaker-related Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE the speaker-related Diagnostic Trouble Codes (DTCs) first. REFER to the DSP DTC Chart in this section.
No GO to X3

X3 INSPECT THE ANC (ACTIVE NOISE CONTROL) MICROPHONES
  • Inspect each ANC microphone and make sure it is correctly installed into the mounting bezel.

Are the ANC microphones installed correctly?
Yes GO to X4
No Correctly INSTALL the ANC microphone in question.
REFER to: Active Noise Control Microphone (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).

X4 CHECK THE SUSPECT ANC (ACTIVE NOISE CONTROL) MICROPHONE INPUT CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect the suspect ANC microphone. NOTE: Use the Fault Trigger Conditions table at the beginning of this test to identify the suspect microphone.
  • Disconnect ACM C240B .
  • Measure:
    Click to display connectors

      Front Driver ANC Microphone


    Positive Lead Measurement / Action Negative Lead
      C9228-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C9228-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Front Passenger ANC Microphone


    Positive Lead Measurement / Action Negative Lead
      C9227-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C9227-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Rear ANC Microphone


    Positive Lead Measurement / Action Negative Lead
      C9225-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C9225-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to X5
No REPAIR the circuit in question.

X5 CHECK THE SUSPECT ANC (ACTIVE NOISE CONTROL) MICROPHONE INPUT CIRCUITS FOR A SHORT TO VOLTAGE
  • Ignition ON.
  • Measure:
    Click to display connectors

      Front Driver ANC Microphone


    Positive Lead Measurement / Action Negative Lead
      C9228-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C9228-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Front Passenger ANC Microphone


    Positive Lead Measurement / Action Negative Lead
      C9227-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C9227-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      Rear ANC Microphone


    Positive Lead Measurement / Action Negative Lead
      C9225-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C9225-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to X6

X6 CHECK THE SUSPECT ANC (ACTIVE NOISE CONTROL) MICROPHONE INPUT CIRCUITS FOR A SHORT TOGETHER
  • Measure:
    Click to display connectors

      Front Driver ANC Microphone


    Positive Lead Measurement / Action Negative Lead
      C9228-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C9228-2

    Click to display connectors

      Front Passenger ANC Microphone


    Positive Lead Measurement / Action Negative Lead
      C9227-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C9227-2

    Click to display connectors

      Rear ANC Microphone


    Positive Lead Measurement / Action Negative Lead
      C9225-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C9225-2

Is the resistance greater than 10,000 ohms?
Yes GO to X7
No REPAIR the circuits.

X7 CHECK THE SUSPECT ANC (ACTIVE NOISE CONTROL) MICROPHONE INPUT CIRCUITS FOR AN OPEN
  • Measure:
    Click to display connectors

      Front Driver ANC Microphone


    Positive Lead Measurement / Action Negative Lead
      C9228-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-1
      C9228-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-14

    Click to display connectors

      Front Passenger ANC Microphone


    Positive Lead Measurement / Action Negative Lead
      C9227-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-2
      C9227-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-15

    Click to display connectors

      Rear ANC Microphone


    Positive Lead Measurement / Action Negative Lead
      C9225-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-7
      C9225-2 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240B-20

Are the resistances less than 3 ohms?
Yes INSTALL a new ANC microphone in question.
REFER to: Active Noise Control Microphone (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation). TEST the system for normal operation. If the concern is still present, GO to X8
No REPAIR the circuit in question.

X8 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • Corrosion (clean module pins or install new connectors or terminals)
    • Damaged or bent pins (install new terminals or pins)
    • Pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ACM.
REFER to: Audio Front Control Module (ACM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST Y : U0100:00 (ACM (AUDIO FRONT CONTROL MODULE) , DACMC (DIGITAL AUDIO CONTROL MODULE C) , TCU (TELEMATIC CONTROL UNIT MODULE) )

Normal Operation and Fault Conditions

The ACM, the DACMC and the TCU communicate with the PCM over the CAN. If messages are missing or not received from the PCM module, features such as the speed compensated volume can be inoperative.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ACM U0100:00 Lost Communication With ECM/PCM "A": No Sub Type Information Sets when the ACM detects network messages are missing from the PCM for more than 5 seconds.
DACMC U0100:00 Lost Communication With ECM/PCM "A": No Sub Type Information Sets when the DACMC detects network messages are missing from the PCM for more than 5 seconds.
TCU U0100:00 Lost Communication With ECM/PCM "A": No Sub Type Information Sets when the TCU detects network messages are missing from the PCM for more than 5 seconds.

Possible Sources

  • Network communication concern
  • ACM concern
  • DACMC concern
  • TCU concern
  • PCM
Y1 VERIFY THE CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to Y2
No The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

Y2 CHECK THE NETWORK COMMUNICATION
  • Using a diagnostic scan tool, carry out the network test.

Does the PCM pass the network test?
Yes GO to Y3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

Y3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the self-test for the module in question (ACM, DACMC, TCU) setting the DTC.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the appropriate DTC Chart in this section.
No GO to Y4

Y4 CHECK FOR PCM (POWERTRAIN CONTROL MODULE) TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the PCM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to Y5

Y5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0100:00
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question (ACM, DACMC, TCU) setting the DTC.
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question (ACM, APIM, TCU) setting the DTC.

Is DTC U0100:00 still present?
Yes GO to Y6
No The system is operating correctly at this time. The DTC may have set due to high network traffic or an intermittent fault condition.

Y6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • Check the vehicle service history for recent service actions related to the PCM and the module in question ( ACM, DACMC, TCU) setting the DTC. If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build list may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into vehicle with concern
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to Y7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

Y7 CHECK FOR CORRECT PCM (POWERTRAIN CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the PCM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the PCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (PCM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST Z : U0121:00 (APIM (SYNC MODULE) )

Normal Operation and Fault Conditions

The APIM communicates with the ABS module over the CAN. If messages are missing or not received from the ABS module, the GPS feature may not be accurate.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
APIM U0121:00 Lost Communication With Anti-Lock Brake System (ABS) Control Module "A": No Sub Type Information Sets when the APIM detects network messages are missing from the ABS module for more than 5 seconds.

Possible Sources

  • Network communication concern
  • APIM concern
  • ABS module
Z1 VERIFY THE CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to Z2
No CLEAR the DTC. The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

Z2 CHECK THE NETWORK COMMUNICATION
  • Using a diagnostic scan tool, carry out the network test.

Does the ABS module pass the network test?
Yes GO to Z3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

Z3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the self-test for the module in question (APIM) setting the DTC.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the appropriate DTC Chart in this section.
No GO to Z4

Z4 CHECK FOR NON-NETWORK ABS (ANTI-LOCK BRAKE SYSTEM) MODULE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the ABS module self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to Z5

Z5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0121:00
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question (APIM) setting the DTC.
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question (APIM) setting the DTC.

Is DTC U0121:00 still present?
Yes GO to Z6
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

Z6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • Check the vehicle service history for recent service actions related to the ABS module and the module in question ( APIM) setting the DTC. If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build list may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into vehicle with concern
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to Z7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

Z7 CHECK FOR CORRECT ABS (ANTI-LOCK BRAKE SYSTEM) MODULE OPERATION
  • Ignition OFF.
  • Disconnect and inspect the ABS module connector.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ABS module connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ABS module.
REFER to: Anti-Lock Brake System (ABS) Module (206-09 Anti-Lock Brake System (ABS) and Stability Control, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AA : U0140:00 (ACM (AUDIO FRONT CONTROL MODULE) , APIM (SYNC MODULE) , DACMC (DIGITAL AUDIO CONTROL MODULE C) , DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) , FCIM (FRONT CONTROLS INTERFACE MODULE) , TCU (TELEMATIC CONTROL UNIT MODULE) )

Normal Operation and Fault Conditions

The ACM, the APIM, the DACMC, the DSP, the FCIM and the TCU communicate with the BCM over the CAN. If messages are missing or not received from the BCM, the display screen brightness may not operate not operate correctly.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ACM U0140:00 Lost Communication With Body Control Module: No Sub Type Information Sets when the ACM detects network messages are missing from the BCM for more than 5 seconds.
APIM U0140:00 Lost Communication With Body Control Module: No Sub Type Information Sets when the APIM detects network messages are missing from the BCM for more than 5 seconds.
DACMC U0140:00 Lost Communication With Body Control Module: No Sub Type Information Sets when the DACMC detects network messages are missing from the BCM for more than 5 seconds.
DSP U0140:00 Lost Communication With Body Control Module: No Sub Type Information Sets when the DSP detects network messages are missing from the BCM for more than 5 seconds.
FCIM U0140:00 Lost Communication With Body Control Module: No Sub Type Information Sets when the FCIM detects network messages are missing from the BCM for more than 5 seconds.
TCU U0140:00 Lost Communication With Body Control Module: No Sub Type Information Sets when the TCU detects network messages are missing from the BCM for more than 5 seconds.

Possible Sources

  • Network communication concern
  • ACM concern
  • APIM concern
  • DACMC concern
  • DSP concern
  • FCIM concern
  • TCU concern
  • BCM
AA1 VERIFY THE CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to AA2
No CLEAR the DTC. The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AA2 CHECK THE NETWORK COMMUNICATION
  • Using a diagnostic scan tool, carry out the network test.

Does the BCM pass the network test?
Yes GO to AA3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

AA3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the self-test for the module in question (ACM, APIM, DACMC, DSP, FCIM, TCU) setting the DTC.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the appropriate DTC Chart in this section.
No GO to AA4

AA4 CHECK FOR NON-NETWORK BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the BCM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to AA5

AA5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0140:00
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question (ACM, APIM, DACMC, DSP, FCIM, TCU) setting the DTC.
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question (ACM, APIM, DACMC, DSP, FCIM, TCU) setting the DTC.

Is DTC U0140:00 still present?
Yes GO to AA6
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AA6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • Check the vehicle service history for recent service actions related to the BCM and the module in question ( ACM, APIM, DACMC, DSP, FCIM, TCU) setting the DTC. If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build list may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into vehicle with concern
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to AA7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

AA7 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the BCM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the BCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new BCM.
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AB : U0151:00 (APIM (SYNC MODULE) )

Normal Operation and Fault Conditions

The APIM communicates with the RCM over the CAN. If messages are missing or not received from the RCM, features such as the 911 Assist or Emergency Assist or the passenger airbag disable indicator may be inoperative.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
APIM U0151:00 Lost Communication With Restraints Control Module: No Sub Type Information Sets when the APIM detects messages from the RCM are missing for more than 5 seconds.

Possible Sources

  • Network communication concern
  • APIM concern
  • RCM
AB1 VERIFY THE CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to AB2
No CLEAR the DTC. The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AB2 CHECK THE NETWORK COMMUNICATION
  • Using a diagnostic scan tool, carry out the network test.

Does the RCM pass the network test?
Yes GO to AB3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

AB3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the self-test for the module in question (APIM) setting the DTC.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the appropriate DTC Chart in this section.
No GO to AB4

AB4 CHECK FOR NON-NETWORK RCM (RESTRAINTS CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the RCM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to AB5

AB5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0151:00
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question (APIM) setting the DTC.
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question (APIM) setting the DTC.

Is DTC U0151:00 still present?
Yes GO to AB6
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AB6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • Check the vehicle service history for recent service actions related to the RCM and the module in question ( APIM) setting the DTC. If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build list may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into vehicle with concern
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to AB7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

AB7 CHECK FOR CORRECT RCM (RESTRAINTS CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the RCM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the RCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new RCM.
REFER to: Restraints Control Module (RCM) (501-20B Supplemental Restraint System, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AC : U0155:00 (ACM (AUDIO FRONT CONTROL MODULE) , APIM (SYNC MODULE) , DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) , FCIM (FRONT CONTROLS INTERFACE MODULE) )

Normal Operation and Fault Conditions

The ACM, the APIM, the DSP and the FCIM communicate with the IPC over the CAN . If messages are missing or not received from the IPC, features such as the display illumination or warning chimes may not operate correctly.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ACM U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information Sets when the ACM detects network messages are missing from the IPC for more than 5 seconds.
APIM U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information Sets when the APIM detects network messages are missing from the IPC for more than 5 seconds.
DSP U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information Sets when the DSP detects network messages are missing from the IPC for more than 5 seconds.
FCIM U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information Sets when the FCIM detects network messages are missing from the IPC for more than 5 seconds.

Possible Sources

  • Network communication concern
  • ACM concern
  • APIM concern
  • DSP concern
  • FCIM concern
  • IPC
AC1 VERIFY THE CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to AC2
No CLEAR the DTC. The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AC2 CHECK THE NETWORK COMMUNICATION
  • Using a diagnostic scan tool, carry out the network test.

Does the IPC pass the network test?
Yes GO to AC3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

AC3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the self-test for the module in question (ACM, APIM, DSP, FCIM) setting the DTC.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the appropriate DTC Chart in this section.
No GO to AC4

AC4 CHECK FOR NON-NETWORK IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the IPC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to AC5

AC5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question (ACM, APIM, DSP, FCIM) setting the DTC.
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question (ACM, APIM, DSP, FCIM) setting the DTC.

Is DTC U0155:00 still present?
Yes GO to AC6
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AC6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • Check the vehicle service history for recent service actions related to the IPC and the module in question ( ACM, APIM, DSP, FCIM) setting the DTC. If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build list may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into vehicle with concern
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to AC7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

AC7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new IPC.
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AD : U0159:00 (APIM (SYNC MODULE) )

Normal Operation and Fault Conditions

The APIM communicates with the PAM over the CAN. If messages are missing or not received from the PAM, features such as the parking aid may not operate correctly.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
APIM U0159:00 Lost Communication With Parking Assist Control Module "A": No Sub Type Information Set when the APIM detects network messages are missing from the PAM for more than 5 seconds.

Possible Sources

  • Network communication concern
  • APIM concern
  • PAM (integral to the BCM)
AD1 VERIFY THE CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to AD2
No CLEAR the DTC. The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AD2 CHECK THE NETWORK COMMUNICATION
  • Using a diagnostic scan tool, carry out the network test.

Does the PAM pass the network test?
Yes GO to AD3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

AD3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the self-test for the module in question (APIM) setting the DTC.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the appropriate DTC Chart in this section.
No GO to AD4

AD4 CHECK FOR NON-NETWORK PAM (PARKING ASSIST CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the PAM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to AD5

AD5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0159:00
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question (APIM) setting the DTC.
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question (APIM) setting the DTC.

Is DTC U0159:00 still present?
Yes GO to AD6
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AD6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • Check the vehicle service history for recent service actions related to the PAM and the module in question ( APIM) setting the DTC. If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build list may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into vehicle with concern
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to AD7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

AD7 CHECK FOR CORRECT PAM (PARKING ASSIST CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the PAM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the PAM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new BCM.
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AE : U0184:00 (APIM (SYNC MODULE) , DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) )

Normal Operation and Fault Conditions

The APIM and the DSP communicate with the ACM over the CAN. If messages are missing or not received from the ACM, the touchscreen display is blank.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
APIM U0184:00 Lost Communication With Radio: No Sub Type Information Sets when the APIM detects network messages are missing from the ACM for more than 5 seconds.
DSP U0184:00 Lost Communication With Radio: No Sub Type Information Sets when the DSP detects network messages are missing from the ACM for more than 5 seconds.

Possible Sources

  • Network communication concern
  • APIM concern
  • DSP concern
  • ACM
AE1 VERIFY THE CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to AE2
No CLEAR the DTC. The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AE2 CHECK THE NETWORK COMMUNICATION
  • Using a diagnostic scan tool, carry out the network test.

Does the ACM pass the network test?
Yes GO to AE3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

AE3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the self-test for the module in question (APIM, DSP) setting the DTC.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the appropriate DTC Chart in this section.
No GO to AE4

AE4 CHECK FOR NON-NETWORK ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the ACM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the ACM DTC Chart in this section.
No GO to AE5

AE5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0184:00
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question (APIM, DSP) setting the DTC.
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question (APIM, DSP) setting the DTC.

Is DTC U0184:00 still present?
Yes GO to AE6
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AE6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • Check the vehicle service history for recent service actions related to the ACM and the module in question ( APIM, DSP) setting the DTC. If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build list may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into vehicle with concern
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to AE7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

AE7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the ACM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ACM.
REFER to: Audio Front Control Module (ACM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AF : U0198:00 (APIM (SYNC MODULE) )

Normal Operation and Fault Conditions

The APIM communicates with the TCU over the CAN. If messages are missing or not received from the TCU, the SYNC Connect feature may not operate correctly.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
APIM U0198:00 Lost Communication With Telematic Control Module "A": No Sub Type Information Sets when the APIM detects network messages are missing from the TCU for more than 5 seconds.

Possible Sources

  • Network communication concern
  • APIM concern
  • TCU
AF1 VERIFY THE CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to AF2
No CLEAR the DTC. The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AF2 CHECK THE NETWORK COMMUNICATION
  • Using a diagnostic scan tool, carry out the network test.

Does the TCU pass the network test?
Yes GO to AF3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

AF3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the self-test for the module in question (APIM) setting the DTC.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the appropriate DTC Chart in this section.
No GO to AF4

AF4 CHECK FOR NON-NETWORK TCU (TELEMATIC CONTROL UNIT MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the TCU self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the TCU DTC Chart in this section.
No GO to AF5

AF5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0198:00
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module (APIM) in question setting the DTC.
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question (APIM) setting the DTC.

Is DTC U0198:00 still present?
Yes GO to AF6
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AF6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • Check the vehicle service history for recent service actions related to the TCU and the module in question ( APIM) setting the DTC. If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build list may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into vehicle with concern
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to AF7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

AF7 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the TCU connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the TCU connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new TCU.
REFER to: Telematics Control Unit (TCU) Module (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AG : U0208:00 (APIM (SYNC MODULE) )

Normal Operation and Fault Conditions

The APIM communicates with the SCME over the CAN. If messages are missing or not received from the SCME, the climate controlled seat may not operate correctly.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
APIM U0208:00 Lost Communication With "Seat Control Module A": No Sub Type Information Sets when the APIM detects network messages are missing from the SCME for more than 5 seconds.

Possible Sources

  • Network communication concern
  • APIM concern
  • SCME
AG1 VERIFY THE CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to AG2
No CLEAR the DTC. The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AG2 CHECK THE NETWORK COMMUNICATION
  • Using a diagnostic scan tool, carry out the network test.

Does the SCME pass the network test?
Yes GO to AG3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

AG3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the self-test for the module in question (APIM) setting the DTC.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the appropriate DTC Chart in this section.
No GO to AG4

AG4 CHECK FOR NON-NETWORK SCME (FRONT SEAT CLIMATE CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the SCME self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to AG5

AG5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0208:00
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module (APIM) in question setting the DTC.
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question (APIM) setting the DTC.

Is DTC U0208:00 still present?
Yes GO to AG6
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AG6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • Check the vehicle service history for recent service actions related to the SCME and the module in question ( APIM) setting the DTC. If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build list may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into vehicle with concern
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to AG7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

AG7 CHECK FOR CORRECT SCME (FRONT SEAT CLIMATE CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the SCME connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the SCME connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new SCME.
REFER to: Driver Front Seat Module (DSM) (501-10A Front Seats, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AH : U0232:00 (APIM (SYNC MODULE) )

Normal Operation and Fault Conditions

The APIM communicates with the SODL over the CAN. If messages are missing or not received from the SODL, features such as the side detection settings or warning chimes may not operate correctly.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
APIM U0232:00 Lost Communication With Side Obstacle Detection Control Module "A": No Sub Type Information Sets when the APIM detects network messages are missing from the SODL for more than 5 seconds.

Possible Sources

  • Network communication concern
  • APIM concern
  • SODL
AH1 VERIFY THE CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to AH2
No CLEAR the DTC. The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AH2 CHECK THE NETWORK COMMUNICATION
  • Using a diagnostic scan tool, carry out the network test.

Does the SODL pass the network test?
Yes GO to AH3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

AH3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the self-test for the module in question (APIM) setting the DTC.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the appropriate DTC Chart in this section.
No GO to AH4

AH4 CHECK FOR NON-NETWORK SODL (SIDE OBSTACLE DETECTION CONTROL MODULE LH) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the SODL self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to AH5

AH5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0232:00
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question (APIM) setting the DTC.
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question (APIM) setting the DTC.

Is DTC U0232:00 still present?
Yes GO to AH6
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AH6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • Check the vehicle service history for recent service actions related to the SODL and the module in question ( APIM) setting the DTC. If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build list may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into vehicle with concern
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to AH7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

AH7 CHECK FOR CORRECT SODL (SIDE OBSTACLE DETECTION CONTROL MODULE LH) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the SODL connector.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the SODL connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new SODL.
REFER to: Side Obstacle Detection Control Module (419-04 Side and Rear Vision, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AI : U0233:00 (APIM (SYNC MODULE) )

Normal Operation and Fault Conditions

The APIM communicates with the SODR over the CAN. If messages are missing or not received from the SODR, features such as the side detection settings or warning chimes may not operate correctly.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
APIM U0233:00 Lost Communication With Side Obstacle Detection Control Module "B": No Sub Type Information Sets when the APIM detects network messages are missing from the SODR for more than 5 seconds when the ignition is on.

Possible Sources

  • Network communication concern
  • APIM concern
  • SODR
AI1 VERIFY THE CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to AI2
No CLEAR the DTC. The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AI2 CHECK THE NETWORK COMMUNICATION
  • Using a diagnostic scan tool, carry out the network test.

Does the SODR pass the network test?
Yes GO to AI3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

AI3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the self-test for the module in question (APIM) setting the DTC.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the appropriate DTC Chart in this section.
No GO to AI4

AI4 CHECK FOR NON-NETWORK SODR (SIDE OBSTACLE DETECTION CONTROL MODULE RH) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the SODR self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the Master DTC Chart.
No GO to AI5

AI5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0233:00
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question (APIM) setting the DTC.
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question (APIM) setting the DTC.

Is DTC U0233:00 still present?
Yes GO to AI6
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AI6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • Check the vehicle service history for recent service actions related to the SODR and the module in question ( APIM) setting the DTC. If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build list may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into vehicle with concern
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to AI7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

AI7 CHECK FOR CORRECT SODR (SIDE OBSTACLE DETECTION CONTROL MODULE RH) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the SODR connector.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the SODR connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new SODR.
REFER to: Side Obstacle Detection Control Module (419-04 Side and Rear Vision, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AJ : U0237:00 (ACM (AUDIO FRONT CONTROL MODULE) , DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) )

Normal Operation and Fault Conditions

The ACM and the DSP communicate with the DACMC over the CAN. If messages are missing or not received from the DACMC, features such as the ANC may not operate correctly.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ACM U0237:00 Lost Communication With Digital Audio Control Module "C": No Sub Type Information Sets when the ACM detects network messages are missing from the DACMC for more than 5 seconds.
DSP U0237:00 Lost Communication With Digital Audio Control Module "C": No Sub Type Information Sets when the DSP detects network messages are missing from the DACMC for more than 5 seconds.

Possible Sources

  • Network communication concern
  • ACM concern
  • DSP concern
  • DACMC (integral to the ACM)
AJ1 VERIFY THE CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to AJ2
No CLEAR the DTC. The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AJ2 CHECK THE NETWORK COMMUNICATION
  • Using a diagnostic scan tool, carry out the network test.

Does the DACMC pass the network test?
Yes GO to AJ3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

AJ3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the self-test for the module in question (ACM, DSP) setting the DTC.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the DTC Chart in this section.
No GO to AJ4

AJ4 CHECK FOR NON-NETWORK DACMC (DIGITAL AUDIO CONTROL MODULE C) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the DACMC self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the DACMC DTC Chart in this section.
No GO to AJ5

AJ5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0238:00
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question (ACM, DSP) setting the DTC.
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question (ACM, DSP) setting the DTC.

Is DTC U0238:00 still present?
Yes GO to AJ6
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AJ6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • Check the vehicle service history for recent service actions related to the audio DACMC module and the module in question ( ACM, DSP) setting the DTC. If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build list may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into vehicle with concern
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to AJ7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

AJ7 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the ACM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ACM.
REFER to: Audio Front Control Module (ACM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AK : U0238:00 (ACM (AUDIO FRONT CONTROL MODULE) , APIM (SYNC MODULE) )

Normal Operation and Fault Conditions

The ACM and the APIM communicate with the audio DSP module over the CAN. If messages are missing or not received from the DSP, features such as the ANC may not operate correctly.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ACM U0238:00 Lost Communication With Digital Audio Control Module "D": No Sub Type Information Sets in continuous memory when the ACM detects network messages are missing from the DSP for more than 5 seconds.
APIM U0238:00 Lost Communication With Digital Audio Control Module "D": No Sub Type Information Sets in continuous memory when the APIM detects network messages are missing from the DSP for more than 5 seconds.

Possible Sources

  • Network communication concern
  • ACM concern
  • APIM concern
  • DSP
AK1 VERIFY THE CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to AK2
No CLEAR the DTC. The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AK2 CHECK THE NETWORK COMMUNICATION
  • Using a diagnostic scan tool, carry out the network test.

Does the DSP pass the network test?
Yes GO to AK3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

AK3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the self-test for the module in question (ACM, APIM) setting the DTC.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the appropriate DTC Chart in this section.
No GO to AK4

AK4 CHECK FOR NON-NETWORK DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the DSP self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the DSP DTC Chart in this section.
No GO to AK5

AK5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0238:00
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question (ACM, APIM) setting the DTC.
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question (ACM, APIM) setting the DTC.

Is DTC U0238:00 still present?
Yes GO to AK6
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AK6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • Check the vehicle service history for recent service actions related to the audio DSP module and the module in question ( ACM, APIM) setting the DTC. If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build list may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into vehicle with concern
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to AK7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

AK7 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the DSP connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the DSP connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new DSP.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AL : U0253:00 (ACM (AUDIO FRONT CONTROL MODULE) , DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) , FCIM (FRONT CONTROLS INTERFACE MODULE) , TCU (TELEMATIC CONTROL UNIT MODULE) )

Normal Operation and Fault Conditions

The ACM, the DSP, the FCIM and the TCU communicate with the APIM over the CAN. If messages are missing or not received from the APIM, the display is blank.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ACM U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information Sets when the ACM detects network messages are missing from the APIM for more than 5 seconds.
DSP U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information Sets when the DSP detects network messages are missing from the APIM for more than 5 seconds.
FCIM U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information Sets when the FCIM detects network messages are missing from the APIM for more than 5 seconds.
TCU U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information Sets when the TCU detects network messages are missing from the APIM for more than 5 seconds.

Possible Sources

  • Network communication concern
  • ACM concern
  • DSP concern
  • FCIM concern
  • TCU concern
  • APIM
AL1 VERIFY THE CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to AL2
No CLEAR the DTC. The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AL2 CHECK THE NETWORK COMMUNICATION
  • Using a diagnostic scan tool, carry out the network test.

Does the APIM pass the network test?
Yes GO to AL3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

AL3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the self-test for the module in question (ACM, DSP, FCIM, TCU) setting the DTC.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the DTC Chart in this section.
No GO to AL4

AL4 CHECK FOR NON-NETWORK APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the APIM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the APIM DTC Chart in this section.
No GO to AL5

AL5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0253:00
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question (ACM, DSP, FCIM, TCU) setting the DTC.
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question (ACM, DSP, FCIM, TCU) setting the DTC.

Is DTC U0253:00 still present?
Yes GO to AL6
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AL6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • Check the vehicle service history for recent service actions related to the APIM and the module in question ( ACM, DSP, FCIM, TCU) setting the DTC. If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build list may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into vehicle with concern
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to AL7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

AL7 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (APIM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AM : U0256:00 (ACM (AUDIO FRONT CONTROL MODULE) , APIM (SYNC MODULE) , DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) )

Normal Operation and Fault Conditions

The ACM, the APIM and the DSP communicate with the FCIM over the CAN. If messages are missing or not received from the FCIM, button presses on the FCIM may not operate correctly.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ACM U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information Sets in continuous memory when the ACM detects network messages are missing from the FCIM for more than 5 seconds when the ignition is on.
APIM U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information Sets in continuous memory when the APIM detects network messages are missing from the FCIM for more than 5 seconds when the ignition is on.
DSP U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information Sets in continuous memory when the DSP detects network messages are missing from the FCIM for more than 5 seconds when the ignition is on.

Possible Sources

  • Network communication concern
  • ACM concern
  • APIM concern
  • DSP concern
  • FCIM
AM1 VERIFY THE CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?
Yes GO to AM2
No CLEAR the DTC. The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AM2 CHECK THE NETWORK COMMUNICATION
  • Using a diagnostic scan tool, carry out the network test.

Does the FCIM pass the network test?
Yes GO to AM3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

AM3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the self-test for the module in question (ACM, APIM, DSP) setting the DTC.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the appropriate DTC Chart in this section.
No GO to AM4

AM4 CHECK FOR NON-NETWORK FCIM (FRONT CONTROLS INTERFACE MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the FCIM self-test.

Are any non-network Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE all non-network Diagnostic Trouble Codes (DTCs) first. REFER to the FCIM DTC Chart in this section.
No GO to AM5

AM5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0256:00
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question (ACM, APIM, DSP) setting the DTC.
  • Ignition OFF.
  • Ignition ON.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question (ACM, APIM, DSP) setting the DTC.

Is DTC U0256:00 still present?
Yes GO to AM6
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AM6 CHECK FOR OTHER CAUSES OF NETWORK COMMUNICATION CONCERN

NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.

  • Check the vehicle service history for recent service actions related to the FCIM and the module in question ( ACM, APIM, DSP) setting the DTC. If recent service history is found:
    • verify correct replacement module was installed
      • vehicle parts build list may be used to verify correct part fitment
    • verify the configuration of replacement module was correct
      • re-configure module using as-built data if prior configuration is suspect
    • verify the module was not obtained from a like vehicle and installed into vehicle with concern
      • return the swapped module to source vehicle and obtain new replacement module
  • Operate the system and determine if the observable symptom is still present.

Is the observable symptom still present?
Yes GO to AM7
No The system is operating correctly at this time. The concern may have been due to incorrect parts replacement procedures or incorrect module configuration.

AM7 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the FCIM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the FCIM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new FCIM.
REFER to: Front Controls Interface Module (FCIM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AN : U3003:16 (ACM (AUDIO FRONT CONTROL MODULE) , APIM (SYNC MODULE) , DACMC (DIGITAL AUDIO CONTROL MODULE C) , DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) , FCIM (FRONT CONTROLS INTERFACE MODULE) , TCU (TELEMATIC CONTROL UNIT MODULE) )

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The modules monitor the supplied voltage and set a DTC if it falls below a threshold.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ACM U3003:16 Battery Voltage: Circuit Voltage Below Threshold Sets when the ACM detects the supply voltage below 10 volts.
APIM U3003:16 Battery Voltage: Circuit Voltage Below Threshold Sets when the APIM detects the supply voltage below 10 volts.
DACMC U3003:16 Battery Voltage: Circuit Voltage Below Threshold Sets when the DACMC detects the supply voltage below 10 volts.
DSP U3003:16 Battery Voltage: Circuit Voltage Below Threshold Sets when the DSP detects the supply voltage below 10 volts.
FCIM U3003:16 Battery Voltage: Circuit Voltage Below Threshold Sets when the FCIM detects the supply voltage below 10 volts.
TCU U3003:16 Battery Voltage: Circuit Voltage Below Threshold Sets when the TCU detects the supply voltage below 10 volts.

Possible Sources

  • Previous low battery voltage
  • Wiring, terminals, or connectors
  • Charging system concern
  • ACM
  • APIM
  • DACMC (integral to the ACM)
  • DSP
  • FCIM
  • TCU
AN1 RECHECK FOR LOW VOLTAGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question setting the low voltage DTC.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question setting the low voltage DTC.

Is DTC U3003:16 still present?
Yes GO to AN2
No The system is operating correctly at this time. The DTC may have been set due to a previous low battery voltage condition.

AN2 CHECK FOR CHARGING SYSTEM DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, carry out the PCM KOEO and KOER self-tests.

Are any voltage-related Diagnostic Trouble Codes (DTCs) present?
Yes DIAGNOSE the charging system concern. REFER to the appropriate Diagnosis and Testing in section 414-00.
No GO to AN3

AN3 CHECK THE BATTERY CONDITION AND STATE OF CHARGE
  • Ignition OFF.
  • Check the battery condition and verify the battery is fully charged.
    REFER to: Battery (414-01 Battery, Mounting and Cables, Diagnosis and Testing).

Is the battery OK and fully charged?
Yes GO to AN4
No DIAGNOSE the battery.
REFER to: Battery (414-01 Battery, Mounting and Cables, Diagnosis and Testing).

AN4 COMPARE THE SUSPECT MODULE VOLTAGE SUPPLY PID (PARAMETER IDENTIFICATION) TO THE BATTERY VOLTAGE
  • Ignition ON.
  • Measure and record the battery voltage.
  • For the suspect module, monitor the voltage supply PID:
    • ACM - VPWR_ACM (Module supply voltage)
    • DACMC - VPWR_DACMC (DACMC_Power_Supply_Voltage)
    • DSP - VPWR_DSP (Module supply voltage)
    • APIM - BATMOD (Battery Module Voltage)
    • FCIM - VPWR_FCIM (Module supply voltage)
    • TCU - VPWR_TCU (Module supply voltage)

Is the voltage reading within 0.2 volt of the recorded battery voltage?
Yes For the ACM or DACMC, GO to AN7
For the APIM, GO to AN8
For the DSP, GO to AN9
For the FCIM, GO to AN10
For the TCU, GO to AN11
No GO to AN5

AN5 CHECK THE MODULE VOLTAGE SUPPLY CIRCUIT FOR HIGH RESISTANCE
  • Ignition OFF.
  • Disconnect the suspect module.
  • Ignition ON.
  • Measure and record the battery voltage.
  • For the suspect module, measure:
    Click to display connectors

      ACM/ DACMC


    Positive Lead Measurement / Action Negative Lead
      C240A-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      APIM


    Positive Lead Measurement / Action Negative Lead
      C2383A-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      DSP


    Positive Lead Measurement / Action Negative Lead
      C4326B-7 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground
      C4326B-8 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      FCIM


    Positive Lead Measurement / Action Negative Lead
      C2402A-26 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

    Click to display connectors

      TCU


    Positive Lead Measurement / Action Negative Lead
      C4803-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Ground

Is the voltage reading within 0.2 volt of the recorded battery voltage?
Yes GO to AN6
No REPAIR the circuit for high resistance.

AN6 CHECK THE SUSPECT MODULE GROUND CIRCUIT FOR HIGH RESISTANCE
  • For the suspect module, measure:
    Click to display connectors

      ACM/ DACMC


    Positive Lead Measurement / Action Negative Lead
      C240A-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C240A-13

    Click to display connectors

      APIM


    Positive Lead Measurement / Action Negative Lead
      C2383A-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2383A-37

    Click to display connectors

      DSP


    Positive Lead Measurement / Action Negative Lead
      C4326B-7 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4326B-14
      C4326B-8 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4326B-15
      C4326B-8 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4326B-16

    Click to display connectors

      FCIM


    Positive Lead Measurement / Action Negative Lead
      C2402A-26 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C2402A-1

    Click to display connectors

      TCU


    Positive Lead Measurement / Action Negative Lead
      C4803-1 Ford Fusion. Information and Entertainment System. Diagnosis and Testing   C4803-13

Is the voltage reading within 0.2 volt of the recorded battery voltage?
Yes For the ACM/ DACMC, GO to AN7
For the APIM, GO to AN8
For the DSP, GO to AN9
For the FCIM, GO to AN10
For the TCU, GO to AN11
No REPAIR the circuit for high resistance.

AN7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) / DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ACM.
REFER to: Audio Front Control Module (ACM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AN8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (APIM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AN9 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the DSP connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the DSP connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new DSP.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AN10 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the FCIM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the FCIM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new FCIM.
REFER to: Front Controls Interface Module (FCIM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AN11 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the TCU connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the TCU connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new TCU.
REFER to: Telematics Control Unit (TCU) Module (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AO : U3003:17 (ACM (AUDIO FRONT CONTROL MODULE) , APIM (SYNC MODULE) , DACMC (DIGITAL AUDIO CONTROL MODULE C) , DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) , FCIM (FRONT CONTROLS INTERFACE MODULE) , TCU (TELEMATIC CONTROL UNIT MODULE) )

Normal Operation and Fault Conditions

The modules monitor the supplied voltage and set a DTC if it rises above a threshold.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ACM U3003:17 Battery Voltage: Circuit Voltage Above Threshold Sets when the ACM detects the supply voltage is greater than 16 volts.
APIM U3003:17 Battery Voltage: Circuit Voltage Above Threshold Sets when the APIM detects the supply voltage is greater than 16 volts.
DACMC U3003:17 Battery Voltage: Circuit Voltage Above Threshold Sets when the DACMC detects the supply voltage is greater than 16 volts.
DSP U3003:17 Battery Voltage: Circuit Voltage Above Threshold Sets when the DSP detects the supply voltage is greater than 16 volts.
FCIM U3003:17 Battery Voltage: Circuit Voltage Above Threshold Sets when the FCIM detects the supply voltage is greater than 16 volts.
TCU U3003:17 Battery Voltage: Circuit Voltage Above Threshold Sets when the TCU detects the supply voltage is greater than 16 volts.

Possible Sources

  • Charging system concern
  • ACM
  • APIM
  • DACMC (integral to the ACM)
  • DSP
  • FCIM
  • TCU
NOTE: DTC U3003:17 may be stored in the module memory due to past battery charging or vehicle jump starting events.
AO1 CHECK FOR HIGH VOLTAGE DIAGNOSTIC TROUBLE CODES (DTCS) SET IN OTHER MODULES
  • Ignition ON.
  • Using a diagnostic scan tool, retrieve the Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any charging or over-voltage related voltage Diagnostic Trouble Codes (DTCs) present in multiple modules?
Yes DIAGNOSE the overcharging condition. REFER to the appropriate Diagnosis and Testing in section 414-00.
No GO to AO2

AO2 CHECK THE BATTERY VOLTAGE WITH THE ENGINE RUNNING
  • Turn off all interior/exterior lights and accessories.
  • Start and run the engine at approximately 2,000 RPM for 3 minutes while monitoring the battery voltage.

Does the battery voltage rise to 15.5 volts or higher?
Yes DIAGNOSE the overcharging condition. REFER to the appropriate Diagnosis and Testing in section 414-00.
No GO to AO3

AO3 RECHECK FOR THE HIGH VOLTAGE DTC (DIAGNOSTIC TROUBLE CODE)
  • Ignition OFF.
  • Ignition ON.
  • Using a diagnostic scan tool, clear the DTC for the suspect module.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the suspect module setting the high voltage DTC.

Is DTC U3003:17 still present?
Yes For the ACM/ DACMC, GO to AO4
For the APIM, GO to AO5
For the DSP, GO to AO6
For the FCIM, GO to AO7
For the TCU, GO to AO8
No The system is operating correctly at this time. The DTC may have been set previously during battery charging or while jump starting the vehicle.

AO4 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) / DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ACM.
REFER to: Audio Front Control Module (ACM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AO5 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the APIM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern,
Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (APIM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AO6 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the DSP connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the DSP connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new DSP.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AO7 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the FCIM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the FCIM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new FCIM.
REFER to: Front Controls Interface Module (FCIM) (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AO8 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the TCU connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the TCU connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new TCU.
REFER to: Telematics Control Unit (TCU) Module (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AP : SOLID STATE DRIVER PROTECTION CONCERN

Normal Operation and Fault Conditions

The FCIM temporarily disables a HVAC control output when an excessive current draw exists (such as a short to ground). The FCIM cannot enable the output until the cause of the short is corrected.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
FCIM U1000:00 Solid State Driver Protection Active -Driver Disabled: No Sub Type Information Sets when the FCIM activates the solid state driver protection strategy.

Possible Sources

  • Suspect module
AP1 DIAGNOSE ALL OTHER DIAGNOSTIC TROUBLE CODES (DTCS) PRESENT
  • Diagnose all other Diagnostic Trouble Codes (DTCs) present aside from the solid state protection DTC. Return to this step when complete
  • Ignition ON.
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the suspect module.
  • Using a diagnostic scan tool, carry out the self-test for the suspect module.

Is the Solid State Protection DTC still present?
Yes INSTALL a new module in question (FCIM). REFER to the appropriate Removal and Installation procedure in this section.
No The repair is complete.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AQ : BUS OFF

Refer to Wiring Diagrams Cell 14 for schematic and connector information.

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
APIM U3000:88 Control Module: Bus Off The module could not communicate on the network at a point in time. The fault is not currently present since the module had to communicate with the diagnostic scan tool to report this DTC.

Possible Sources

  • Intermittent fault with the CAN
AQ1 DIAGNOSE THE INTERMITTENT FAULT

NOTE: The module was unable to communicate on the network at a point in time. The fault is not currently present since the module had to communicate with the diagnostic scan tool to report this DTC.

  • Ignition ON.
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, carry out the self-test for the module in question.
  • Verify the integrity of the connectors and wiring for the CAN.

Is the DTC still present?
Yes DIAGNOSE the CAN in question.
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
No The system is operating correctly at this time. VERIFY the integrity of the connectors and wiring for the CAN in question.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AR : INVALID DATA RECEIVED

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
APIM U0415:00 Invalid Data Received from Anti-Lock Brake System (ABS) Control Module "A": No Sub Type Information Sets when the APIM receives invalid network data from the ABS module.
APIM U0422:00 Invalid Data Received From Body Control Module: No Sub Type Information Sets when the APIM receives invalid network data from the BCM.
APIM U0423:00 Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information Sets when the APIM receives invalid network data from the IPC.
APIM U0452:00 Invalid Data Received From Restraints Control Module: No Sub Type Information Sets when the APIM receives invalid network data from the RCM.
DSP U0423:00 Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information Sets when the DSP receives invalid network data from the IPC.
FCIM U0401:00 Invalid Data Received from ECM/PCM A: No Sub Type Information Sets when the FCIM receives invalid network data from the PCM.
FCIM U0401:68 Invalid Data Received from ECM/PCM A: Event Information Sets when the FCIM receives invalid network data from the PCM.
FCIM U0401:81 Invalid Data Received from ECM/PCM A: Invalid Serial Data Received Sets when the FCIM receives invalid network data from the PCM.
FCIM U0401:82 Invalid Data Received from ECM/PCM A: Alive/Sequence Counter Incorrect/Not Updated Sets when the FCIM receives invalid network data from the PCM.
FCIM U0422:68 Invalid Data Received From Body Control Module: Event Information Sets when the FCIM receives invalid network data from the BCM.
FCIM U0422:81 Invalid Data Received From Body Control Module: Invalid Serial Data Received Sets when the FCIM receives invalid network data from the BCM.
TCU U0422:00 Invalid Data Received From Body Control Module: No Sub Type Information Sets when the TCU receives invalid network data from the BCM.
TCU U0554:00 Invalid Data Received From Accessory Protocol Interface Module: No Sub Type Information Sets when the TCU receives invalid network data from the APIM.

Possible Sources

  • Suspect module
AR1 CHECK FOR DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE MODULE SENDING INVALID DATA
  • Ignition ON.
  • Using a diagnostic scan tool, carry out the self-test for the module in question sending the invalid data.

Are any Diagnostic Trouble Codes (DTCs) present from the module sending the invalid data?
Yes DIAGNOSE the module sending the invalid data. REFER to the appropriate section in the Workshop Manual.
No DIAGNOSE the observable symptom present. REFER to the appropriate Symptom chart in this section.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AS : MODULE CONFIGURATION FAULT

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ACM U201A:51 Control Module Main Calibration Data: Not Programmed Sets due to an incomplete or incorrect ACM PMI.
ACM U2100:00 Initial Configuration Not Complete: No Sub Type Information Sets due to an incomplete or incorrect ACM PMI.
ACM U2101:00 Control Module Configuration Incompatible: No Sub Type Information Sets due to an incomplete or incorrect ACM PMI.
APIM U2017:45 Control Module Software #2: Program Memory Failure Sets due to an incomplete or incorrect APIM PMI.
APIM U2017:51 Control Module Software #2: Not Programmed Sets due to an incomplete or incorrect APIM PMI.
APIM U2017:52 Control Module Software #2: Not Activated Sets due to an incomplete or incorrect APIM PMI.
APIM U2017:54 Control Module Software #2: Missing Calibration Sets due to an incomplete or incorrect APIM PMI.
APIM U2100:00 Initial Configuration Not Complete: No Sub Type Information Sets due to an incomplete or incorrect APIM PMI.
APIM U2101:00 Control Module Configuration Incompatible: No Sub Type Information Sets due to an incomplete or incorrect APIM PMI.
DACMC U2024:00 Control Module Cal-Config Data: No Sub Type Information Sets due to an incomplete or incorrect DACMC PMI.
DACMC U2100:00 Initial Configuration Not Complete: No Sub Type Information Sets due to an incomplete or incorrect DACMC PMI.
DACMC U2101:00 Control Module Configuration Incompatible: No Sub Type Information Sets due to an incomplete or incorrect DACMC PMI.
DSP U2014:01 Control Module Hardware: General Electrical Failure Sets due to an incomplete or incorrect DSP PMI.
DSP U2016:57 Control Module Main Software: Invalid/Incompatible Software Component Sets due to an incomplete or incorrect DSP PMI.
DSP U201A:51 Control Module Main Calibration Data: Not Programmed Sets due to an incomplete or incorrect DSP PMI.
DSP U201A:56 Control Module Main Calibration Data: Invalid/Incompatible Configuration Sets due to an incomplete or incorrect DSP PMI.
DSP U2100:00 Initial Configuration Not Complete: No Sub Type Information Sets due to an incomplete or incorrect DSP PMI.
DSP U2101:00 Control Module Configuration Incompatible: No Sub Type Information Sets due to an incomplete or incorrect DSP PMI.
FCIM U2024:51 Control Module Cal-Config Data: Not Programmed Sets due to an incomplete or incorrect FCIM PMI.
FCIM U2100:00 Initial Configuration Not Complete: No Sub Type Information Sets due to an incomplete or incorrect FCIM PMI.
TCU B156D:55 TCU Customer Connectivity Settings Synchronization With HMI: Not Configured Sets due to an incomplete or incorrect TCU PMI.
TCU B156D:89 TCU Customer Connectivity Settings Synchronization With HMI: Data Transfer Failure Sets due to an incomplete or incorrect TCU PMI.
TCU U2024:00 Control Module Cal-Config Data: No Sub Type Information Sets due to an incomplete or incorrect TCU PMI.
TCU U2100:00 Initial Configuration Not Complete: No Sub Type Information Sets due to an incomplete or incorrect TCU PMI.
TCU U2101:00 Control Module Configuration Incompatible: No Sub Type Information Sets due to an incomplete or incorrect TCU PMI.

Possible Sources

  • Incomplete or incorrect module PMI
AS1 CARRY OUT THE PMI (PROGRAMMABLE MODULE INSTALLATION) FOR THE SUSPECT MODULE
  • Ignition ON.
  • Using a diagnostic scan tool, carry out the PMI procedure for the suspect module as directed by the diagnostic scan tool.
    • For the APIM, refer to
      REFER to: SYNC Module [APIM] Programming (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, General Procedures).
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the suspect module.
  • Using a diagnostic scan tool, carry out the self-test for the suspect module.

Is the original DTC still present?
Yes For the APIM,
Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (APIM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test. For all other modules, INSTALL a new module in question. REFER to the appropriate module Removal and Installation procedure in this section.
No The repair is complete.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AT : INTERNAL MODULE FAILURE

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
ACM U3000:41 Control Module: General Checksum Failure Sets when the ACM detects an internal fault.
ACM U3000:42 Control Module: General Memory Failure Sets when the ACM detects an internal fault.
ACM U3000:96 Control Module: Component Internal Failure Sets when the ACM detects an internal fault.
APIM U3000:04 Control Module: System Internal Failures Sets when the APIM detects an internal fault.
APIM U3000:09 Control Module: Component Failures Sets when the APIM detects an internal fault.
APIM U3000:41 Control Module: General Checksum Failure Sets when the APIM detects an internal fault.
DACMC U3000:41 Control Module: General Checksum Failure Sets when the DACMC detects an internal fault.
DACMC U3000:42 Control Module: General Memory Failure Sets when the DACMC detects an internal fault.
DACMC U3000:92 Control Module: Performance Or Incorrect Operation Sets when the DACMC detects an internal fault.
DACMC U3000:94 Control Module: Unexpected Operation Sets when the DACMC detects an internal fault.
DSP U3000:41 Control Module: General Checksum Failure Sets when the DSP detects an internal fault.
DSP U3000:42 Control Module: General Memory Failure Sets when the DSP detects an internal fault.
FCIM B10B8:63 Push Buttons: Circuit/Component Protection Time-Out Sets when the FCIM detects a button pressed for longer than 2 minutes.
FCIM U3000:41 Control Module: General Checksum Failure Sets when the FCIM detects an internal fault.
FCIM U3000:49 Control Module: Internal Electronic Failure Sets when the FCIM detects an internal fault.
TCU B116C:04 External SIM Cable/SIM Card: System Internal Failures Sets when the TCU detects an internal fault.
TCU U3000:41 Control Module: General Checksum Failure Sets when the TCU detects an internal fault.
TCU U3000:42 Control Module: General Memory Failure Sets when the TCU detects an internal fault.
TCU U3000:56 Control Module: Invalid/Incompatible Configuration Sets when the TCU detects an internal fault.

Possible Sources

  • Suspect module
AT1 INSTALL A NEW SUSPECT MODULE
  • Ignition OFF.
  • NOTE: For the APIM, carry out the guided diagnostic first.
    Ford Fusion. Information and Entertainment System. Diagnosis and Testing   Click here to access Guided Routine (APIM).Ford Fusion. Information and Entertainment System. Diagnosis and Testing Internet Explorer version 11 or greater is required to perform this Pinpoint Test.
    INSTALL a new module in question. Refer to the appropriate module Removal and Installation procedure in this section.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS and follow the instructions for the applicable TSB, GSB, SSM or FSA.
No The repair is complete.

Ford Fusion. Information and Entertainment System. Diagnosis and Testing PINPOINT TEST AU : TCU (TELEMATIC CONTROL UNIT MODULE) DTC (DIAGNOSTIC TROUBLE CODE) U3000:04, U3000:09 OR U3000:52

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
TCU U3000:04 Control Module: System Internal Failures Sets when the TCU detects an internal fault.
TCU U3000:09 Control Module: Component Failures Sets when the TCU detects an internal fault.
TCU U3000:52 Control Module: Not Activated Sets when the TCU detects an internal fault.

Possible Sources

  • TCU software
  • TCU
AU1 CLEAR THE DTC (DIAGNOSTIC TROUBLE CODE) AND RECHECK THE SYSTEM
  • Ignition ON.
  • Using a diagnostic scan tool, clear the TCU DTC.
  • Wait 10 seconds.
  • Using a diagnostic scan tool, carry out the TCU self-test.

Is the DTC still present?
Yes GO to AU2
No The repair is complete.

AU2 PROGRAM THE TCU (TELEMATIC CONTROL UNIT MODULE)
  • Ignition OFF.
  • Disconnect the battery.
  • Wait 5 minutes.
  • Connect the battery.
  • Ignition ON.
  • Program the TCU with the latest software level.
  • NOTE: Make sure the SYNC system is connected to the internet before retesting. Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS and follow any instructions for the applicable TSB, GSB, SSM or FSA. INSTALL a new TCU.
REFER to: Telematics Control Unit (TCU) Module (415-00 Information and Entertainment System - General Information - Vehicles With: SYNC 3, Removal and Installation).
No The repair is complete.


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