Ford Fusion Manuals

Ford Fusion: Information and Entertainment System - General Information - Vehicles With: SYNC 3 / Bezel Diagnostics. General Procedures

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NOTE: If there is a concern with one of the following components and Bezel Diagnostics cannot be accessed, obtain the module part number by referencing the label attached to the module.

  • Inoperative ACM
  • Inoperative (blank or does not power on) display unit (non-touchscreen display or touchscreen display)
  • Inoperative FCIM or radio control panel
  • Inoperative steering wheel switch
Refer to appropriate 415-00 section to diagnose the inoperative component.
  1. Ignition ON.
  1. Operate the audio system in AM/ FM mode.

    NOTE: It may take up to 20 seconds for the system to enter bezel diagnostics mode.


    For vehicles with SYNC For vehicles with a CD player integrated into the ACM, simultaneously press and hold the FCIM EJECT and the SEEK UP buttons until the bezel diagnostics mode is entered. If supported, the Speaker Walk-Around Test begins and the display indicates each speaker as it is tested.
    For vehicles without CD player integrated into the ACM, simultaneously press and hold the steering wheel SEEK UP and the FCIM SEEK UP buttons until the bezel diagnostics mode is entered. If supported, the Speaker Walk-Around Test begins and the display indicates each speaker as it is tested.
    For vehicles without SYNC Simultaneously press and hold the FCIM POWER ON and the SEEK DOWN buttons until the bezel diagnostics mode is entered. If supported, the Speaker Walk-Around Test begins and the display indicates each speaker as it is tested.
  1. NOTE: Some selections listed below may not be available for the vehicle being tested. Selections are vehicle and option dependent.

    Once the Speaker Walk-Around Test (All Speaker Test) is complete, the following information is available:

      Vehicles with SYNC


    Menu Submenu
    APIM Diagnostics Part Numbers
    Software Versions
    Configuration Status
    Location Information
    Tones Test
    Touchscreen Activation Test
    Display Test Pattern
    RGB Pixel Test
    IVSU Versions
    Exit Diagnostics
    AHU Diagnostics (AHU refers to the ACM) AHU Part Numbers (also displays Sirius ESN)
    Radio Signal Strength
    Speaker Walk-Around Test Active (if not equipped with DSP)
    Exit Diagnostics
    DSP Diagnostics DSP Part Numbers
    Speaker Walk-Around Test Active
    Exit Diagnostics
    EFP Diagnostics (EFP refers to the FCIM that communicates on the CAN) EFP Part Numbers
    Exit Diagnostics
    ICP Diagnostics (ICP refers to the radio control panel/FCIM that communicates on the LIN) ICP Part Numbers
    Exit Diagnostics
    SDM Diagnostics (SDM refers to the display unit) SDM Part Numbers
    Exit Diagnostics

      Vehicles without SYNC


    Menu Submenu
    CHR Diagnostics (CHR refers to the ACM) CHR Part Numbers / Sirius ESN
    Radio Signal Strength
    Speaker Walk-Around Test
    Exit Diagnostics
  1. To exit the bezel diagnostics, press the on/off button or select "Exit Diagnostics.”

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