Ford Fusion Manuals

Ford Fusion: SYNC™ / SYNC™ Applications and Services

Ford Fusion 2013–2020 Owners Manual / SYNC™ / SYNC™ Applications and Services

  • 911 Assist: Can alert 911 in the event of an emergency.
  • SYNC AppLink: Allows you to connect to and use certain applications (if your phone is compatible).

These features may require activation. Available AppLink enabled apps vary by market.

911 Assist

WARNING: Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay response time, potentially increasing the risk of serious injury or death after a crash.

WARNING: Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.

WARNING: Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.

Note: The SYNC 911 Assist feature must be set on before the incident.

Note: The SYNC 911 Assist feature only operates in the U.S., Canada or in a territory in which 911 is the emergency number.

Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information.

Note: If any user switches 911 Assist to on or off, that setting applies for all paired phones. If 911 Assist is switched off, either a voice message plays or a display message or an icon comes on when your vehicle is started and after a previously paired phone connects.

Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature.

If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone.

See Supplementary Restraints System. Important information about airbag deployment is in this chapter.

See Roadside Emergencies. Important information about the fuel pump shut-off is in this chapter.

Setting 911 Assist On or Off

Press the Settings button then select:

Ford Fusion. SYNC™ Applications and Services

To make sure that 911 Assist works properly:

  • SYNC must be powered and working properly at the time of the incident and throughout feature activation and use.
  • The 911 Assist feature must be set on before the incident.
  • You must pair and connect a Bluetooth enabled and compatible cell phone to SYNC.
  • A connected Bluetooth enabled phone must have the ability to make and maintain an outgoing call at the time of the incident.
  • A connected Bluetooth enabled phone must have adequate network coverage, battery power and signal strength.
  • The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number.

In the Event of a Crash

Not all crashes deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC searches for and tries to connect to a previously paired cell phone; SYNC then attempts to call the emergency services.

Before making the call:

  • SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911.
  • SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel".

If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle are able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911 systems are capable of receiving this information electronically.

911 Assist May Not Work If

  • Your cellular phone or 911 Assist hardware sustains damage in a crash.
  • The vehicle's battery or the SYNC system has no power.
  • The phone(s) thrown from your vehicle are the ones paired and connected to the system.

911 Assist Privacy Notice

When you switch on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not switch the feature on.

SYNC Mobile Apps

The system enables voice and steering wheel control of SYNC AppLink enabled smartphone apps. When an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls.

Note: You must pair and connect your smartphone to SYNC to access AppLink.

Note: Android users need to connect the phone to SYNC using Bluetooth.

Note: For information on available apps, supported smartphone devices and troubleshooting tips please visit the Ford website

Note:Availability of SYNC AppLink enabled Apps will vary by region.

Note:Make sure you have an active account for the app that you have downloaded. Some apps work automatically with no setup. Other apps want you to configure your personal settings and personalize your experience by creating stations or favorites. We recommend you do this at home or outside of your vehicle.

To Access Using the SYNC Menu

Press the Mobile Apps button to access the menu on-screen. Then select:

Ford Fusion. SYNC™ Applications and Services

Note: If you cannot find a compatible SYNC AppLink app, make sure the required app is running on the mobile device.

To Access Using Voice Commands

Press the voice button, then when prompted say:

Ford Fusion. SYNC™ Applications and Services

App Permissions

App permissions are organized by groups. You can grant these group permissions individually. You can change a permission group status any time when not driving, by using the settings menu.

When you launch an app using SYNC, the system may ask you to grant certain permissions, for example:

  • To allow your vehicle to provide vehicle information to the app such as, but not limited to: Fuel level, fuel economy, fuel consumption, engine speed, rain sensor, odometer, VIN, external temperature, gear position, tire pressure, and head lamp status.
  • To allow your vehicle to provide driving characteristic information such as, but not limited to: MyKey, seat belt status, engine revolutions per minute, gear position, braking events, steering wheel angle, and accelerator pedal position.
  • To allow your vehicle to provide location information, including: GPS and speed.
  • To allow the app to send push notifications using the vehicle display and voice capabilities while running in a background state. Push notifications may be particularly useful for news or location based apps.

Note: You only need to grant permissions the first time you use an app with SYNC.

Note: Ford is not responsible or liable for any damages or loss of privacy relating to usage of an app, or dissemination of any vehicle data that you approve Ford to provide to an app.

Enabling SYNC Mobile Apps

In order to enable mobile apps, SYNC requires user consent to send and receive app authorization information and updates using the data plan associated with the connected device.

Data is sent to Ford in the United States through the connected device. The information is encrypted and includes your VIN, SYNC module number, anonymous usage statistics and debugging information. Updates may take place.

Note: You must enable mobile apps for each connected device the first time you select a mobile app using the system.

Note: Standard data rates apply. Ford is not responsible for any additional charges you may receive from your service provider, when your vehicle sends or receives data through the connected device. This includes any additional charges incurred due to driving in areas when roaming out of a home network.

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