Other information:
Inspection and Verification
Verify the customer concern.
Visually inspect for obvious signs of mechanical or electrical damage.
If an obvious cause for an observed or reported concern is
found, correct the cause (if possible) before proceeding to the next
step.
If the cause is not visually evident, verify the symptom and refer to the Symptom Chart.
Visual Ins..
Utilizing the Mediation/Arbitration Program (Canada Only).
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administer..